Travel Account Specialist - Upsell & Support

TASQ Staffing Solutions; Compostela; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Free HMO

Free Dependents

20% Night Differential

Program Incentives

Job summary

Tasq Staffing Solutions in Cebu City, Philippines is seeking a Customer Service Representative for a Travel Account with Upselling. You will deliver excellent service by phone, email, and chat, resolving inquiries with a customer-focused approach.

Ideal candidates are high school graduates with experience in international BPO or sales, fluent in English, and willing to work on-site with rotating shifts. The role offers on-site work in Cebu and opportunities for incentives based on performance.

Qualifications

• Excellent verbal and written English communication.
• Experience in customer-facing roles is preferred.
• Comfortable with on-site Cebu City work and rotating shifts.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve issues and complaints with a focus on first-call resolution.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve processes.
• Provide product and service information to assist customers with their needs.
• Identify upselling opportunities to enhance the customer experience.
• Meet or exceed individual and team performance targets.

Skills

Customer service

Communication

Problem solving

Upselling

Team collaboration

Education

High School Graduate

Job description

Tasq Staffing Solutions in Cebu City, Philippines is seeking a Customer Service Representative for a Travel Account with Upselling. You will deliver excellent service by phone, email, and chat, resolving inquiries with a customer-focused approach.

Ideal candidates are high school graduates with experience in international BPO or sales, fluent in English, and willing to work on-site with rotating shifts. The role offers on-site work in Cebu and opportunities for incentives based on performance.