CSR for Travel Account - CEBU - Up to 24K

weSource Management Consultancy Firm; Cebu City; On-site; PHP 244,000 - 292,000; Full time

Job summary

WeSource Management Consultancy Firm in Cebu is seeking a Customer Service Representative for a Travel Account. This onsite role operates on a shifting schedule and offers a salary up to PHP 24,000 based on experience and interview results.

At least 1 year of BPO experience is required, with strong verbal and written communication. Candidates may be college level or a high school graduate with omnichannel experience (phone, email, chat).

Qualifications

• Minimum of 1 year BPO experience
• Onsite role in Cebu
• Shifting schedule
• Education as stated: college level or HS graduate

Responsibilities

• Handling Phone, Chat and Email
• Responding to customer inquiries and resolving issues
• Providing excellent customer service and support
• Resolving customer complaints and ensuring customer satisfaction
• Analyzing situations and providing effective solutions to customer issues
• Managing multiple tasks simultaneously (talking to customers, data entry, using computer systems)

Skills

Communication skills

Omnichannel experience

BPO experience

Education

College level or HS graduate

Job description

CSR for Travel Account - CEBU - Up to 24K

About the job CSR for Travel Account - CEBU - Up to 24K

We are looking for Customer Service Representatives to work for a BPO in Cebu

This is an onsite role that follows a Shifting Schedule

Salary is up to 24,000 based on experience and interview result

Minimum requirement of at least 1 year of BPO experience

Requirements:

• At least in college level but can consider HS Graduate (New and Old Curriculum)
• Minimum of 1 year BPO experience with any account
• Above average communication skills both verbal and written
• 1-year Omnichannel Experience (Accumulative) (Phone + Email or Chat / Phone + Email + Chat)

Job Description:

• Handling Phone, Chat and Email
• Responding to customer inquiries and resolving issues.
• Providing excellent customer service and support.
• Resolving customer complaints and ensuring customer satisfaction.
• Analyzing situations and providing effective solutions to customer issues.
• Managing multiple tasks simultaneously, such as talking to customers, entering data, and using computer systems.