Call Center Agent - Cebu City

TASQ Staffing Solutions; Compostela; On-site; PHP 216,000 - 300,000; Full time

Benefits offered by this job

Free HMO

Free Dependents

Night Differential

Program Incentives

Job summary

Tasq Staffing Solutions in Cebu City, Philippines, is seeking Call Center Agents to deliver exceptional service via phone, email, and chat, with emphasis on customer profiling and problem-solving.

The role is on-site, requires English proficiency and shift flexibility; ideal for Senior High School graduates or college students with BPO exposure and a readiness to start ASAP.

Qualifications

• Senior High School Graduate or completed 2nd year in College
• 6 months of solid BPO Experience
• Must be conversant in both spoken and written English
• On-site in Cebu City; shifting schedule

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues with focus on first-call resolution
• Maintain accurate records of customer interactions
• Collaborate with team to improve customer service processes
• Provide product and service information to assist customers
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Job description

Job Description - Call Center Agent - Cebu City

Company : Tasq Staffing Solutions Job Type : Full Time Cebu City, Philippines

Description

We are looking for Call Center Agents to join a fast growing account in Cebu. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• At least Senior High School Graduate or completed 2nd year in College
• Must have at least 6 months of solid BPO Experience
• Must have at least 6 months of solid BPO Experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Cebu City
• Amenable to work on shifting schedule
• Can start ASAP

Benefits

• Free HMO
• Free Dependents
• Night Differential
• Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.