Customer Service Representative (Financial) - Cebu City

TASQ Staffing Solutions Inc.; Cebu City; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

A growing staffing solutions firm is looking for Customer Service Representatives to join their fast-expanding team in Cebu City. You will be responsible for delivering exceptional service through effective communication and problem-solving skills. The ideal candidate should have at least 2 years of college education and relevant BPO experience. This role requires excellent English proficiency and the ability to work on a shifting schedule. Competitive performance bonuses and government-mandated benefits are part of the package.

Qualifications

• Completed at least 2 years in College with no back subjects.
• Must have at least 24 months of solid BPO experience OR 12 months of Financial BPO background.
• Must be conversant in both spoken and written English.
• Amenable to work fully on-site in Cebu City.
• Amenable to work on a shifting schedule.
• Can start ASAP.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints with a focus on first-call resolution.
• Maintain accurate and comprehensive records of customer interactions.
• Collaborate with team members to improve customer service processes.
• Provide product and service information to assist customers with their needs.
• Proactively identify opportunities to enhance the customer experience.
• Meet or exceed individual and team performance targets.

Skills

English Language

Strong Work Ethic

Problem Solving

Team collaboration

Education

At least 2 years in College

Job description

TASQ Staffing Solutions Inc.

Negotiable

On-site - Cebu 1-3 Yrs Exp Diploma Full-time

Chat

Apply

Share

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Maternity & Paternity Leave, Sick Leave, Vacation Leave

Description

We are looking for CSRs to join a fast growing account in Cebu. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Requirements

• Completed at least 2 years in College with no back subjects
• Must have at least 24 months of solid BPO experience OR 12 months of Financial BPO background
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Cebu City
• Amenable to work on shifting schedule
• Can start ASAP

English Language Customer Service Scheduling Strong Work Ethic Call Centre Problem Solving

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.

Tips

Some of our features may not work properly on your device.