Customer Service Representative - Up to 45K Package | CEBU SITE

Metacom Careers; Cebu City; On-site; PHP 212,000 - 502,000; Full time

Benefits offered by this job

Sign-on bonus

Training and development opportunities

Long-term career growth

Job summary

Metacom Careers is seeking a Customer Service Representative for a Travel Account in Cebu City. This onsite, full-time role handles customer inquiries, bookings, and travel-related requests to ensure smooth travel experiences.

Fresh graduates are welcome; no BPO experience is required for entry-level positions, though BPO experience is a plus for higher salary tiers. Strong English communication and basic computer skills are expected, with shifts including weekends.

Qualifications

• Good English communication skills.
• Fresh graduates and first-time job seekers are welcome to apply.
• No BPO experience required for entry-level applicants.
• BPO experience is an advantage for higher salary packages.
• Basic computer skills and willingness to learn.
• Willing to work onsite in Cebu City.
• Willing to work on shifting schedules, including weekends and holidays.

Responsibilities

• Handle customer inquiries related to travel services, bookings, and reservations.
• Provide accurate information and assistance regarding travel-related concerns.
• Assist customers with booking changes, cancellations, and other requests.
• Resolve customer concerns professionally and efficiently.
• Maintain accurate records of customer interactions.
• Follow company procedures and meet established performance standards.

Skills

English communication

Fresh graduates welcome

No BPO experience required

Willing to learn

Basic computer skills

Willing to work onsite

Shift flexibility

Job description

Customer Service Representative – Travel Account

Location: Cebu City

Work Setup: Onsite

Employment Type: Full-Time

Salary and Sign-On Bonus

• Up to ₱19,000 salary package for freshers and candidates with no BPO experience
• Up to ₱45,000 salary package for candidates with BPO experience and Up to ₱20,000 sign-on bonus

Job Responsibilities

• Handle customer inquiries related to travel services, bookings, and reservations.
• Provide accurate information and assistance regarding travel-related concerns.
• Assist customers with booking changes, cancellations, and other requests.
• Resolve customer concerns professionally and efficiently.
• Maintain accurate records of customer interactions.
• Follow company procedures and meet established performance standards.

Qualifications

• Good English communication skills.
• Fresh graduates and first-time job seekers are welcome to apply.
• No BPO experience required for entry-level applicants.
• BPO experience is an advantage for candidates applying for the higher salary package.
• Basic computer skills and willingness to learn.
• Willing to work onsite in Cebu City.
• Willing to work on shifting schedules, including weekends and holidays as required.

Why Apply?

• Competitive salary packages based on experience.
• Sign-on bonus opportunity for qualified candidates.
• Opportunity to gain experience in the travel and customer service industry.
• Training and development opportunities.
• Potential for long-term career growth in the BPO industry.