Cebu Travel Booking Agent PH

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 284,000 - 341,000; Full time

Benefits offered by this job

Health Insurance

Medical Reimbursement

Performance incentives

Paid training

Job summary

Caldwell Communications Consultancy Philippines is seeking a Customer Service Representative for a Travel Account in Cebu City. The role is onsite, with full paid training and opportunities to handle flight bookings, hotel reservations, and travel inquiries while delivering quality service.

You will join Telesys BPO’s team-focused environment, with incentives, medical benefits, and a supportive path for long-term career growth.

Qualifications

• High School or Senior High School Graduate (College level or graduate is a plus).
• Strong customer service and problem-solving skills.
• Basic computer knowledge and multitasking ability.
• Willing to work onsite in Cebu City.
• Amenable to shifting schedules.

Responsibilities

• Handle inbound customer inquiries via phone, chat, or email.
• Assist customers with flight bookings, hotel reservations, changes, and cancellations.
• Provide accurate information on fares, schedules, travel policies, and promotions.
• Resolve customer concerns professionally and efficiently.
• Document interactions and transactions accurately in the system.
• Meet quality, customer satisfaction, and productivity metrics.

Skills

Customer service

Problem solving

Multitasking

Basic computer skills

Education

High School / Senior High School

Job description

Caldwell Communications Consultancy Philippines

On-site - Cebu No Exp Required High/Senior High School Full-time

Medical Reimbursement

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Customer Service Representative – Travel Account

Cebu City | Onsite

Telesys BPO

About Telesys BPO

Telesys is growing! Join our team of Customer Service Representatives and enjoy a competitive salary, performance incentives, benefits, paid training, continuous coaching, and a supportive people-first work environment with long-term career growth. Our offices are conveniently located in Cebu City and easily accessible via public transportation, giving you a stable and rewarding career—just like hundreds of our team members who have built their careers with us.

Job Description

We are hiring Customer Service Representatives for a Travel Account to assist customers with travel-related inquiries. You will handle concerns involving flight bookings, reservations, itinerary changes, cancellations, and general travel support while delivering excellent customer service.

Key Responsibilities:

• Handle inbound customer inquiries via phone, chat, or email
• Assist customers with flight bookings, hotel reservations, changes, and cancellations
• Provide accurate information on fares, schedules, travel policies, and promotions
• Resolve customer concerns professionally and efficiently
• Document interactions and transactions accurately in the system
• Meet quality, customer satisfaction, and productivity metrics

Work Schedule & Training:

• Full paid travel account and customer service training provided

What to expect:

• Fast-paced, customer-focused environment
• Exposure to international travel and airline systems

Requirements:

• High School or Senior High School Graduate (College level or graduate is a plus)
• Strong customer service and problem-solving skills
• Basic computer knowledge and multitasking ability
• Willing to work onsite in Cebu City
• Amenable to shifting schedules

Why Work for Us?

At Telesys BPO, we believe a positive workplace drives great performance.

• UP TO 28K monthly basic plus incentives
• Paid travel account training
• Clear career growth and promotion opportunities

Workplace Culture:

• Supportive and team-oriented environment
• Ongoing coaching and mentorship
• Employee engagement activities and recognition programs

Aloc Rachel

HR Manager Caldwell Communications Consultancy Philippines