Customer Service Representative Telco Technical Support

Metacom Careers; Philippines; On-site; PHP 187,000 - 312,000; Full time

Benefits offered by this job

Night differential 20%

On-site in Quezon City

Job summary

Metacom Careers is hiring a Customer Service Representative - Telco Technical Support for onsite work at Eton Centris in Quezon City. The role involves handling voice support calls, troubleshooting, and delivering accurate information to customers while maintaining professionalism and empathy.

The ideal candidate has at least 1 month of BPO experience, telco/technical support preference, and good English (B2).

Qualifications

• Minimum 1 month of BPO experience.
• Telco/technical support experience preferred.
• Comfortable handling a voice-based account.
• Good English communication; B2 level preferred.
• Willing to work shifting schedule, including weekends and holidays.
• Willing to work onsite in Quezon City (Eton Centris).
• High school graduates under the old curriculum may be considered.
• Candidates with technical support or customer service experience are encouraged to apply.

Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Assist customers with telecommunications and technical concerns.
• Perform basic troubleshooting and provide step-by-step solutions.
• Identify and properly document customer issues.
• Provide accurate information regarding services, accounts, and technical concerns.
• De-escalate frustrated customers while maintaining professionalism and empathy.
• Escalate complex or unresolved concerns to the appropriate team when necessary.
• Maintain quality standards and meet established performance targets.

Skills

BPO experience

Telco technical support

Voice support

English (B2)

Education

High School Diploma

Job description

Job Description:

Job Role

As a Customer Service Representative - Telco Technical Support, you will assist customers with their telecommunications and technical concerns through voice support. You will be responsible for identifying customer issues, providing accurate information, performing basic troubleshooting, and ensuring a positive customer experience.

Key Responsibilities

• Handle inbound customer calls professionally and efficiently.


• Assist customers with telecommunications and technical concerns.


• Perform basic troubleshooting and provide step-by-step solutions.


• Identify and properly document customer issues.


• Provide accurate information regarding services, accounts, and technical concerns.


• De-escalate frustrated customers while maintaining professionalism and empathy.


• Escalate complex or unresolved concerns to the appropriate team when necessary.


• Maintain quality standards and meet established performance targets.


• Follow company policies, procedures, and security guidelines.

Qualifications

• At least 1 month of BPO experience.


• Telco experience is preferred, particularly technical support.


• Comfortable handling a voice-based account.


• Good English communication skills; B2 level preferred.


• Willing to work on a shifting schedule, including weekends and holidays.


• Willing to work onsite in Quezon City - Eton Centris.


• High school graduates under the old curriculum may be considered.


• Candidates with technical support or customer service experience are encouraged to apply.

Compensation

Salary Package: Up to PHP 28,000

Night Differential: 20%

Work Setup

Account: Telco - Technical Support
Channel: Voice
Schedule: Shifting
Location: Eton Centris, Quezon City

Requirements