Technical Support Representative (AU Telco - Dayshift)

vCustomer Philippines, Inc.; Metro Manila; On-site; PHP 223,000 - 312,000; Full time

Job summary

vCustomer Philippines, Inc. is hiring a Dayshift Technical Support Representative in Ortigas, Pasig City to assist Australian internet and home phone customers. You will troubleshoot setup, Wi-Fi, speed issues by phone and escalate faults as needed.

The ideal candidate has 6–12 months of BPO/call center experience, a high school diploma or equivalent, and excellent English communication. On-site work is required in Ortigas.

Qualifications

• 6–12 months Telecommunications BPO/Call Center Experience
• Must have at least a High School Diploma, Vocational Diploma / Host Certificate or be a Graduate of any 2 or 4-year course
• Experience with telecommunications or mobile or computer network account supporting copper, cable or fiber internet technologies is an advantage
• Excellent customer service attitude
• Friendly, positive manner and great at establishing rapport with customers
• Above average English communication skills; Proficiency in English verbal and written skills is a must
• Process-oriented with attention to detail
• Positive attitude and willingness to learn and develop new skills
• Must be willing to work on-site in Ortigas, Pasig City

Responsibilities

• Support our Australian Internet and home phone customers by troubleshooting technical issues with home internet setup, Wi-Fi and speed and resolve technical support queries via telephone
• Diagnose and elevate faults
• Provide excellent customer service
• Assist customers with Billing concerns as needed
• Meet and maintain the appropriate key performance indicators and targets.

Skills

Customer service

English communication

Troubleshooting

Problem diagnosis

Rapport building

Education

High School Diploma or equivalent

Vocational Diploma/Host Certificate

Graduate of 2- or 4-year course

Job description

DAYSHIFT Technical Support Representative

Responsibilities

• Support our Australian Internet and home phone customers by troubleshooting technical issues with home internet setup, Wi-Fi and speed and resolve technical support queries via telephone

• Diagnose and elevate faults

• Provide excellent customer service

• Assist customers with Billing concerns as needed

• Meet and maintain the appropriate key performance indicators and targets.

Job Requirements

• 6-12 months Telecommunications BPO/Call Center Experience
• Must have at least a High School Diploma, Vocational Diploma / Host Certificate or be a Graduate of any 2 or 4-year course)
• Experience with telecommunications or mobile or computer network account supporting copper, cable or fiber internet technologies is an advantage
• Excellent customer service attitude
• Friendly, positive manner and great at establishing rapport with customers
• Above average English communication skills; Proficiency in English verbal and written skills is a must
• Process-oriented with attention to detail
• Positive attitude and willingness to learn and develop new skills
• Must be willing to work on-site in Ortigas, Pasig City