Customer Service Representative

HR 1001; Makati; On-site; PHP 391,000 - 558,000; Full time

Benefits offered by this job

Health Insurance

Sleeping Quarters

Company Social Events

Performance Bonus

Annual Appraisal

Employee Recognition Program

Holiday Gifts

Job summary

HR 1001 is seeking a Customer Service Representative for the iQor site in Dasmariñas, Cavite. The role centers on handling high volumes of customer calls, delivering accurate answers, and building trust with clients and teammates.

You will be part of a supportive team, with a structured training path and opportunities for growth within a family-oriented culture that values community involvement.

Qualifications

• High school diploma or equivalent required or supported by vocational training.
• Customer service in a transaction-based environment preferred (call center or retail).
• Ability to work independently and in a team environment.
• Strong problem-solving skills and accuracy.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Handle a high volume of inbound or outbound calls with a positive experience.
• Listen to customers, understand reasons for calls, and provide accurate responses.
• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients and team members based on trust.
• Meet productivity and quality standards set by the department.
• Strive for first-call resolution and ownership of customer needs.
• Follow instructions for one-call customer resolution.
• Deliver amazing service through timely resolution of inquiries and concerns.
• Educate customers about clients’ products and services.

Skills

English Language

Interpersonal Skills

Customer Service

Problem Solving

Team Player

Strong Work Ethic

Technical Skills

People Skills

Sales Pitching and Closure

Call Centre

Education

High school diploma or equivalent

Job description

Job Description

Benefits

• Employee Recognition and Rewards
• Performance Bonus, Anniversary Gifts, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Holiday Gifts, Incentives, Quarterly Gifts

Government Mandated Benefits

13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

Insurance Health & Wellness

Health Insurance

Others

Company Social Events

Perks Benefits

Sleeping Quarters

Professional Development

Job Training

Time Off & Leave

Bereavement Leave, Maternity & Paternity Leave, Vacation Leave

Description

Customer Service Representative – Dasmariñas, Cavite (iQor Site)
Location: Dasmariñas, Cavite

About the Role

We’re excited you’ve considered to Be More with iQor. From customer interactions to product support, we’ll help you reach, stretch, and realize your potential. Grow more with your own customized career path, learn more with award-winning training, earn up to ₱50,000+ monthly with industry-leading compensation, and care more in a culture that treats you like family and gives back to your community.

Responsibilities

• Handle a high volume of inbound or outbound calls while creating a positive experience for each caller.
• Listen to customers to understand the reason for their call, address inquiries, and provide accurate and efficient responses.
• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first-call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one-call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about clients’ products and services.

Qualifications

• High school diploma, G.E.D., Trade/Vocational School certificate, or equivalent required.
• Customer service experience in a transaction-based environment such as a call center or retail location is preferred.
• Ability to work independently and in a team environment.
• Strong problem-solving skills.
• Ability to maintain accuracy and production standards.
• Flexibility to work any shift, including nights and weekends.

SKILLS

• English Language
• Interpersonal Skills
• Customer Service
• Problem Solving
• Team Player
• Strong Work Ethic
• Technical Skills
• People Skills
• Sales Pitching and Closure
• Call Centre

Job Qualifications

Physical Requirements

• Occasionally exert up to 10 lbs. of force to push, pull, lift, or otherwise move objects.
• Visual acuity to perform activities such as preparing and analyzing data or viewing a computer terminal.
• Speak, listen, type, and/or sit for extended periods of time.
• Consistent attendance is an essential function of the job.

Other Site Locations

• Bacolod
• Clark, Angeles, Pampanga
• Davao
• Dasmariñas, Cavite
• Fairview, Quezon City, Manila
• Iloilo
• Santa Rosa, Laguna
• Talisay City, Negros Occidental