CSR / Customer Service Representative / START ASAP / 23K - 37K depends on exp

Level Up Talent Solutions; Makati; On-site; PHP 257,000 - 413,000; Full time

Job summary

Level Up Talent Solutions is seeking a Customer Service Representative for a full-time, onsite role in Makati City. You will be the primary contact for customers, handling inquiries, processing requests, and delivering accurate product information with professionalism and empathy.

The role emphasizes meeting performance targets, collaborating across teams, and staying compliant with company policies, while contributing to a positive customer experience and company reputation.

Qualifications

• High school diploma or equivalent as a minimum requirement.
• At least 6 months of BPO/CSR voice experience.
• Willing to work full-time onsite in Makati City.
• ASAP start and shifting schedule.

Responsibilities

• Handle customer enquiries via telephone and other communication channels with professionalism and courtesy
• Provide accurate information about products and services to address customer questions and concerns
• Process customer requests, including orders, returns, refunds and account modifications in a timely manner
• Document all customer interactions and transactions accurately in the company database and systems
• Identify and elevate complex or unresolved issues to supervisors or relevant departments as appropriate
• Work towards and maintain individual performance targets including call handling times, first-call resolution rates and customer satisfaction metrics
• Collaborate with team members and other departments to ensure consistent and high-quality customer service delivery
• Follow company policies, procedures and quality standards in all customer interactions
• Contribute to a positive team environment by supporting colleagues and participating in team initiatives

Skills

Communication skills

Active listening

Empathy

Multitasking

Teamwork

Problem solving

Reliability

Punctuality

Time management

CRM systems

Education

High school diploma

Tools

CRM software

Databases

Job description

About us

We are a dynamic and forward-thinking recruitment and talent solutions company committed to connecting talented individuals with rewarding career opportunities. We specialize in identifying and nurturing exceptional professionals across various industries, with a particular focus on customer service and support functions. Our mission is to empower both candidates and employers to achieve their full potential through strategic talent placement and development.

About the role

We are seeking a motivated and customer-focused Customer Service Representative to join us on a full-time basis. This is an excellent opportunity to start immediately in a dynamic call centre environment based in Makati City, Metro Manila. As a Customer Service Representative, you will be the vital link between our company and our valued customers, providing exceptional support and resolving inquiries with professionalism and efficiency. This role is fundamental to maintaining customer satisfaction and building lasting relationships that support the growth and reputation of our organisation. The salary for this position ranges from 23,000 to 37,000 PHP monthly, depending on your relevant experience.

Key responsibilities

• Handle customer enquiries via telephone and other communication channels with professionalism and courtesy
• Provide accurate information about products and services to address customer questions and concerns
• Process customer requests, including orders, returns, refunds and account modifications in a timely manner
• Document all customer interactions and transactions accurately in the company database and systems
• Identify and elevate complex or unresolved issues to supervisors or relevant departments as appropriate
• Work towards and maintain individual performance targets including call handling times, first-call resolution rates and customer satisfaction metrics
• Collaborate with team members and other departments to ensure consistent and high-quality customer service delivery
• Follow company policies, procedures and quality standards in all customer interactions
• Contribute to a positive team environment by supporting colleagues and participating in team initiatives

What we're looking for

• High school diploma or equivalent qualification as a minimum requirement
• at least 6 months of BPO / CSR voice experience is required
• Willing to work fulltime onsite in Makati City
• Amenable to start ASAP and in a shifting schedule
• Excellent verbal and written communication skills with the ability to articulate clearly and professionally
• Strong listening skills and empathy towards customer needs and concerns
• Ability to remain calm and composed when handling difficult or frustrated customers
• Competent organisational and time management skills with the ability to multitask effectively
• Proficiency with computer systems, databases and relevant software applications
• Willingness to work in a team-oriented environment and collaborate with colleagues
• Flexibility and adaptability in response to changing priorities and business needs
• Strong problem-solving abilities and initiative in seeking solutions to customer issues
• Reliability and punctuality with a commitment to meeting performance standards

What we offer

We believe in investing in our people and supporting their professional growth. We offer a competitive salary package aligned with your experience and expertise. Beyond compensation, we provide a supportive and inclusive work environment where your contributions are valued and recognized. We are committed to fostering a positive workplace culture that promotes collaboration, innovation and continuous learning. Our team benefits from a structured work environment with clear opportunities for advancement and skill development within the call center and customer service sector. We encourage all employees to bring their best selves to work and maintain a healthy work-life balance.