Customer Service Representative

Private Advertiser; Bacoor; Presencial; PHP 234.000 - 335.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary with incentives

Health insurance and wellness programs

Ongoing training and development

Clear career progression

Supportive team environment

Employee recognition programmes

Work-life balance initiatives

Descripción de la vacante

Private Advertiser in Bacoor, Cavite is seeking a dedicated Customer Service Representative to join our team. This full-time role puts you at the frontline, delivering exceptional support and building positive relationships with clients.

You will handle inquiries, process requests, and coordinate with departments while upholding quality standards. The ideal candidate has a high school diploma, 1–2 years in customer service, excellent English, and strong problem-solving abilities.

Formación

• High school diploma or equivalent qualification.
• 1–2 years in a customer service or call centre environment.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities with a customer-focused mindset.
• Proficiency in using computer systems and CRM software.
• Patience, empathy and the ability to remain calm under pressure.
• Organization skills to manage multiple tasks simultaneously.
• Fluent in English; additional languages are a plus.
• Willingness to work flexible shifts as required by business operations.

Responsabilidades

• Answering inbound customer calls and responding to enquiries with professionalism and courtesy.
• Resolving customer complaints and issues in a timely and satisfactory manner.
• Providing accurate information about products and services to customers.
• Processing customer requests, including orders, returns and account modifications.
• Maintaining detailed and accurate records of all customer interactions and transactions.
• Following company policies and procedures whilst adhering to quality standards.
• Identifying customer needs and escalating complex issues to appropriate departments or supervisors.
• Contributing to achieving team performance targets and customer satisfaction metrics.
• Participating in training programmes to enhance product knowledge and service skills.

Conocimientos

Communication skills

Active listening

Customer-focused mindset

Multitasking

Punctuality

English fluency

Flexible shifts

Educación

High school diploma or equivalent

Herramientas

CRM software

Descripción del empleo

About the role

We are seeking a dedicated Customer Service Representative to join the team. This is a full-time position based in Bacoor City, Cavite, where you will be the voice of our company, delivering exceptional support to our customers. As a Customer Service Representative, you will play a crucial role in building and maintaining positive relationships with clients whilst resolving their queries efficiently and professionally. This position is fundamental to our commitment to delivering outstanding customer experiences and directly contributes to the success and reputation of our organization.

What you’ll be doing

• Answering inbound customer calls and responding to enquiries with professionalism and courtesy

• Resolving customer complaints and issues in a timely and satisfactory manner

• Providing accurate information about products and services to customers

• Processing customer requests, including orders, returns and account modifications

• Maintaining detailed and accurate records of all customer interactions and transactions

• Following company policies and procedures whilst adhering to quality standards

• Identifying customer needs and escalating complex issues to appropriate departments or supervisors

• Contributing to achieving team performance targets and customer satisfaction metrics

• Participating in training programmes to enhance product knowledge and service skills

What we’re looking for

• High school diploma or equivalent qualification

• Proven experience in a customer service or call centre environment (at least 1–2 years preferred)

• Excellent verbal and written communication skills with the ability to articulate clearly

• Strong listening and problem-solving abilities with a customer-focused mindset

• Proficiency in using computer systems and customer relationship management (CRM) software

• Patience, empathy and the ability to remain calm under pressure

• Organisational skills with the ability to manage multiple tasks simultaneously

• Reliable attendance record and punctuality

• Fluency in English (additional languages are a plus)

• Willingness to work flexible shifts as required by business operations

What we offer

• Competitive salary package with performance-based incentives

• Comprehensive benefits including health insurance and wellness programmes

• Ongoing training and professional development opportunities to enhance your skills

• Clear career progression pathways within the organisation

• Supportive and inclusive team environment with collaborative colleagues

• Employee recognition programmes celebrating outstanding performance

• Work-life balance initiatives to support your wellbeing