CUSTOMER SERVICE REPRESENTATIVE- Urgent hiring!

Talent Outsourcing Channel Solutions; Philippines; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Competitive benefits

Career development opportunities

Work-life balance

Job summary

Talent Outsourcing Channel Solutions is hiring a Customer Service Representative in Angeles City Pampanga to join our client-focused team. You will deliver professional, friendly support to customers, handling inquiries, processing requests, and documenting interactions in our CRM system.

The role requires strong English communication, empathy, and the ability to manage multiple calls while meeting performance targets.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or call centre preferred.
• Fluent English speaking and writing skills required.
• Strong problem-solving and time-management abilities.

Responsibilities

• Handle inbound and outbound customer calls with professionalism.
• Address inquiries, concerns, and complaints promptly and empathetically.
• Provide accurate information about products and services.
• Process customer requests and transactions efficiently and accurately.
• Document interactions in the CRM system and maintain records.
• Strive for first-contact resolution and escalate complex issues when needed.
• Meet or exceed call handling targets and quality standards.
• Collaborate with teammates and other departments to improve customer experience.

Skills

Excellent communication in English

Active listening

CRM software

Multitasking

Education

High School Diploma or equivalent

Tools

CRM software

Job description

About us

Talent Outsourcing Channel Solutions is a leading customer service and call centre outsourcing provider dedicated to delivering exceptional support solutions to our global clients. We specialise in connecting businesses with talented customer service professionals who are passionate about delivering outstanding customer experiences. Our company values excellence, integrity and innovation, and we pride ourselves on creating a supportive work environment where our team members can thrive and develop their careers.

About the role

We are urgently seeking a Customer Service Representative to join our dynamic team at our Angeles City Pampanga location. This is a full-time position where you will play a crucial role in delivering exceptional customer support and maintaining positive relationships with our clients' customers. As a Customer Service Representative, you will be the voice of our clients, providing professional, efficient and friendly assistance to customers whilst upholding our commitment to service excellence. This position is essential to ensuring customer satisfaction and supporting the overall success of our business operations.

What you'll be doing

• Handling inbound and outbound customer calls with professionalism and courtesy
• Addressing customer inquiries, concerns and complaints in a timely and empathetic manner
• Providing accurate information about products and services to customers
• Processing customer requests and transactions efficiently and accurately
• Documenting all interactions in the customer management system
• Resolving customer issues to achieve first-contact resolution whenever possible
• Escalating complex issues to supervisors or specialist teams when necessary
• Meeting or exceeding call handling targets and performance metrics
• Following company policies, procedures and quality standards consistently
• Collaborating with team members and other departments to improve customer experiences
• Maintaining a professional demeanour and positive attitude in all customer interactions

What we're looking for

• High school diploma or equivalent qualification
• Proven experience in a customer service or call centre environment (preferred); HS Graduate (old curriculum) or SHS Graduate (new curriculum); 1 yr CCE
• Excellent communication skills in English, both written and verbal
• Strong listening and problem‑solving abilities
• Ability to handle multiple calls and manage time effectively
• Proficiency with computer systems and customer relationship management (CRM) software
• Patience and empathy when dealing with customers
• Professional telephone etiquette and a friendly demeanour
• Ability to work in a fast‑paced environment and meet performance targets
• Team player with a willingness to learn and adapt
• Flexibility to work various shifts and schedules as required

What we offer

At Talent Outsourcing Channel Solutions, we are committed to supporting our employees with competitive benefits and career development opportunities. We offer a supportive work environment where your contributions are valued and recognised. Our benefits package includes competitive compensation, opportunities for skills development and training, career advancement prospects within our growing organisation, and a collaborative team culture that prioritises employee wellbeing. We believe in creating a workplace where you can achieve your professional goals whilst maintaining work-life balance.