Customer Service Representative - Spanish Bilingual

A7 Recruitment Corporation; Taguig; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

On-site work

Shift schedule: Shifting/Night Shift

Job summary

A7 Recruitment Corporation is hiring an Associate Customer Service Representative – Spanish in Metro Manila. You will handle inquiries about financial products and services across multiple channels, delivering empathetic, timely support in a high-volume environment.

Successful candidates will have at least 6 months in customer service and hold at least a 2nd-year college level or higher. On-site work and shifting/night hours are part of the arrangement.

Qualifications

• Minimum 6 months of experience in customer service or related field.
• Educational attainment: 2nd-year college level, Associate Degree, or Bachelor's Degree.
• Equivalent experience may be considered via work, training, or education.

Responsibilities

• Assist customers with inquiries about financial products via phone, chat, text, and video chat.
• Provide empathetic, timely support in a fast-paced, high-volume environment.
• Resolve issues and deliver best-in-class service while following policies and regulations.
• Navigate multiple systems to research information and document interactions.
• Escalate complex questions to senior team members when appropriate.
• Collaborate with internal and external customers and communicate effectively.
• Follow risk, compliance, and regulatory requirements when handling financial information.
• Identify and escalate potential issues while maintaining sound risk practices.

Skills

Customer service

Communication

Problem-solving

Multitasking

Education

2nd-year college level

Associate Degree

Bachelor's Degree

Job description

Work Arrangement: On-site
Shifting/Night Shift

About the Role

We are looking for an Associate Customer Service Representative – Spanish. This role is ideal for customer-focused professionals who want to build their careers in the banking and financial services industry.

You’ll work in a collaborative and supportive environment where employees are encouraged to contribute ideas, develop their skills, and make a meaningful impact.

Key Responsibilities

• Assist customers with inquiries and concerns related to financial products and services through various channels, including phone, text, chat, video chat, and other communication platforms.

• Provide empathetic, professional, and timely support in a fast-paced, high-volume customer service environment.

• Resolve customer issues and deliver a best-in-class customer experience while following company policies, procedures, guidelines, and applicable regulations.

• Navigate multiple computer systems and applications to research information, process requests, and document customer interactions.

• Receive regular guidance and direction from supervisors and **escalate** complex questions or issues to senior team members when appropriate.

• Collaborate with team members and communicate effectively with internal and external customers.

• Follow established risk, compliance, and regulatory requirements when handling customer concerns and financial information.

• Identify and **escalate** potential issues appropriately while maintaining sound risk and compliance practices.

Required Qualifications

• At least 6 months of experience in Customer Service, Financial Services, Contact Center, or a related field

• Educational attainment: At least 2nd-year college level, Associate Degree, or Bachelor's Degree graduate

• Equivalent experience may be considered through a combination of work experience, training, military experience, or education.

Preferred Qualifications

• At least 6 months of experience in banking or financial services is preferred but not required.

• Spanish-language experience is not required; candidates without prior Spanish experience are welcome to apply.

• Strong communication, problem-solving, customer service, and multitasking skills.

• Ability to work effectively in a high-volume environment and adapt to multiple systems and processes.

Job Expectations

• Must be able to attend and successfully complete the full required training period.

• Willingness to work additional hours as needed.

• Must be willing to work on-site at the assigned location.