Customer Service Representative/Banking

Private Advertiser; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

Private Advertiser is seeking a customer service associate to support customers across multiple channels in a high-volume setting. The role requires a minimum of 6 months in a BPO environment and completion of two years of college.

You will work on-site, handling inquiries and resolving issues with empathy while following company policies and training. The position emphasizes excellent service delivery, compliance with regulations, and collaboration with the team during the training period and

Qualifications

• At least 6 months of CustomerService Experience in BPO Industry
• Completed at least 2 years of college education

Responsibilities

• Support customers across channels (phone, text, chat, video) with empathy in a fast-paced, high-volume environment.
• Answer inquiries, resolve problems, and provide best-in-class customer experience while adhering to guidelines.
• Interact with supervisor and team; follow policies and navigate multiple systems.

Skills

Customer service experience

Education

Two years of college education

Job description

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

• Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems

• Regularly receive direction from supervisor and esc ...

• Interact with team on basic information, plus internal or external customers

Required Qualifications:

• At least 6 months of CustomerService Experience in BPO Industry

• Completed at least 2 years of college education

Job Expectations:

• Must be amenable for Voice function

• Must work on-site at the location posted

• Must be flexible with the work schedule

• Must be able to attend full duration of required training period

• Ability to work additional hours as needed