Bilingual Customer Support Specialist – Spanish

iQor (Philippines), Inc.; Angeles; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Career growth opportunities

Job summary

iQor (Philippines), Inc. is hiring a Spanish Bilingual Customer Specialist to assist customers in Spanish and English via phone, email, and chat. You will provide product and service information, resolve issues, and ensure high customer satisfaction.

The role emphasizes accurate information delivery, timely resolution of complaints, and processing orders, returns, and account updates while maintaining detailed interaction records. Experience in call centers is a plus.

Qualifications

• Fluent in Spanish and English (written and verbal).
• Previous customer service experience preferred.
• Strong communication and problem-solving skills.
• Ability to handle a high volume of inquiries in a fast-paced environment.
• Proficient with computer applications, including CRM systems.
• High school diploma or equivalent.

Responsibilities

• Respond to inquiries in Spanish and English via phone, email, and chat.
• Provide accurate info about products, services, and policies.
• Resolve complaints promptly and professionally.
• Process orders, returns, and account updates.
• Maintain detailed records of interactions and transactions.
• Escalate complex issues to appropriate department as needed.
• Follow company guidelines and customer service best practices.

Skills

Spanish-English

Customer service

Communication

Problem solving

CRM

High volume

Education

High school diploma

Tools

CRM software

Job description

We are looking for a Spanish Bilingual Customer Specialist to join our team. In this role, you will assist customers by providing product and service information, resolving issues, and ensuring a high level of customer satisfaction. You will communicate with customers in both Spanish and English, handling inquiries via phone, email, and chat.

Key Responsibilities

• Respond to customer inquiries in Spanish and English via phone, email, and chat.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints efficiently and professionally.
• Process orders, returns, and account updates.
• Maintain detailed records of customer interactions and transactions.
• Escalate complex issues to the appropriate department as needed.
• Follow company guidelines and customer service best practices.

Requirements

• Fluent in Spanish and English (both written and verbal).
• Previous customer service experience is preferred.
• Strong communication and problem-solving skills.
• Ability to handle a high volume of inquiries in a fast-paced environment.
• Proficiency in computer applications, including CRM systems.
• High school diploma or equivalent.

Preferred Qualifications

• Experience in a call center or customer support environment.
• Familiarity with company-specific products or industry knowledge.
• Ability to work flexible hours, including evenings and weekends if needed.

Benefits

• Competitive salary and performance-based incentives.
• Paid time off and holiday pay.
• Career growth opportunities and training programs.