Customer Service Representative- Quezon City

E-Solutions IT Services; Quezon City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service company in Quezon City is seeking a dedicated Customer Service Representative to assist clients via phone, email, and chat. Candidates should have at least 1 year of experience, with strong communication and problem-solving skills. This full-time role requires working on-site and handling customer inquiries efficiently to ensure satisfaction.

Qualifications

• At least 1 year of customer service experience.
• Ability to work under pressure and handle multiple tasks.
• Willingness to work on shifting schedules.

Responsibilities

• Respond to customer inquiries promptly through phone, email, or chat.
• Provide accurate product/service information.
• Handle complaints professionally and ensure customer satisfaction.
• Process orders and maintain customer records.
• Meet performance targets related to customer service.

Skills

Excellent verbal and written communication skills

Problem-solving abilities

Conflict resolution

Computer proficiency

Patience and empathy

Education

High/Senior High School

Tools

Customer service software

Job description

Overview

Customer Service Representative - Quezon City

Employer: E-Solutions IT Services

On-site - Quezon City | 1-3 Yrs Exp | High/Senior High School | Full-time

Job Description

We are looking for a dedicated and customer-focused Customer Service Representative with at least 1 year of experience in handling client inquiries and providing excellent support. The role involves assisting customers via phone, email, or chat, resolving issues efficiently, and ensuring a positive customer experience.

Key Responsibilities

• Respond to customer inquiries promptly through phone, email, or chat channels.
• Provide accurate product/service information and address customer concerns.
• Handle complaints professionally, ensuring timely resolution and customer satisfaction.
• Process orders, forms, applications, and requests as needed.
• Maintain and update customer records in the system.
• Escalate complex issues to appropriate departments when necessary.
• Meet performance targets, including response time, quality, and customer satisfaction.
• Follow company policies, procedures, and service standards.

Qualifications

• At least 1 year of customer service experience.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in using computers and customer service software/tools.
• Ability to work under pressure and handle multiple tasks.
• High level of patience, empathy, and professionalism.
• Willingness to work on shifting schedules.

Working Location

Concentrix - Bridgetowne Exxa. 8th Floor, Bridgetowne Business Park EXXA Tower, Eulogio Rodriguez Jr. Ave, Quezon City, Metro Manila, Philippines

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