Customer Service Representative

SKYBEST LOGISTICS CORPORATION; Davao del Sur; On-site; PHP 223,200 - 334,800; Full time

Job summary

A logistics company in Davao del Sur is looking for a Customer Service Representative to respond to inquiries via various channels and handle complaints. The ideal candidate should have a high school diploma or equivalent and experience in customer service. Proficiency in MS Office and CRM software is required for this role.

Qualifications

• High school diploma or equivalent (Associate's or Bachelor’s degree is a plus).
• Proven experience in customer service or a related role.
• Strong proficiency in MS Office and CRM software (e.g., Salesforce, Zendesk).

Responsibilities

• Respond to customer inquiries via phone, email, live chat, or in person.
• Handle customer complaints and provide appropriate solutions within the established time limits.
• Process orders, forms, applications, and requests.
• Maintain a comprehensive knowledge of company products.

Job description

• Respond to customer inquiries via phone, email, live chat, or in person.
• Handle customer complaints and provide appropriate solutions within the established time limits.
• Process orders, forms, applications, and requests.
• Maintain a comprehensive knowledge of company products
• High school diploma or equivalent (Associate's or Bachelor’s degree is a plus).
• Proven experience in customer service or a related role.
• Strong proficiency in MS Office and CRM software (e.g., Salesforce, Zendesk).