Customer Service Representative

J Plazo Staffing Corp.; Makati; On-site; PHP 223,200 - 279,000; Full time

Job summary

A staffing agency in the Philippines is looking for enthusiastic Customer Service Representatives to provide top-notch service to customers. Ideal candidates should have a High School Diploma or GED, with college coursework as a plus. This position offers a great starting point for those eager to build a rewarding career in customer service. Individuals will handle inquiries via phone, email, or chat while maintaining a positive and professional demeanor.

Qualifications

• High School Diploma or GED required.
• College degree or coursework is a plus but not required.
• Previous customer service experience is an advantage but not mandatory.
• Fresh graduates are welcome to apply.
• Basic computer literacy (MS Office, email, data entry).

Responsibilities

• Handle incoming calls, emails, or chat inquiries from customers.
• Provide accurate information about products, services, and policies.
• Resolve customer concerns or elevate issues.
• Maintain customer records and update information.
• Follow communication procedures and company guidelines.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Attention to detail

Basic computer literacy

Ability to multitask

Positive attitude

Education

High School Diploma or GED

College degree or coursework

Job description

We are looking for enthusiastic and reliable Customer Service Representatives to join our team! As a CSR, you will serve as the first point of contact for our customers—providing information, resolving issues, and ensuring a positive experience.

This is an excellent opportunity for high school graduates or college graduates who are eager to build a rewarding career in customer service and communication.

Key Responsibilities

• Handle incoming calls, emails, or chat inquiries from customers in a professional and friendly manner.
• Provide accurate information about products, services, and policies.
• Resolve customer concerns or elevate issues to the appropriate department.
• Maintain customer records and update information in the database.
• Follow communication procedures and company guidelines.
• Support team goals by meeting or exceeding performance targets.
• Contribute to a positive, team‑oriented work environment.

Qualifications

• Education:
• High School Diploma or GED required.
• College degree or coursework is a plus but not required.
• Experience:
• Previous customer service experience is an advantage but not mandatory.
• Fresh graduates are welcome to apply!
• Skills:
• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities and attention to detail.
• Basic computer literacy (MS Office, email, data entry).
• Ability to multitask and work under minimal supervision.
• Positive attitude and willingness to learn.