Customer Service Representative

J-K Network Services; Muntinlupa; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Government mandated Benefits

HMO

13th month pay

Sick Leave Credits

Vacation Leave Credits

Performance Bonus

Incentives

Job summary

J-K Network Services, a leading Indian multinational BPO company, seeks a Customer Service Representative in Muntinlupa. The role requires at least 1 year of experience in the BPO industry and a Bachelor's degree. Responsibilities include handling calls and inquiries, maintaining customer relationships, and managing escalations. This full-time position offers government-mandated benefits, HMO, and performance bonuses, with a shifting schedule required.

Qualifications

• At least 1 year of work experience as Customer Service Representative in BPO industry.
• Open for Undergraduates.
• Willing to work on-site and on a shifting schedule.

Responsibilities

• Handling inbound and outbound calls, messages, and email.
• Assisting customers with product and service inquiries.
• Developing and maintaining strong relationships with customers and clients.
• Managing and resolving escalations by coordinating with teams.
• Developing and maintaining high customer satisfaction.

Skills

Customer service

Communication skills

Problem-solving

Education

Bachelor's Degree

Job description

On-site - Muntinlupa 1-3 Yrs Exp Bachelor Full-time

Job Description

Position: Customer Service Representative

Schedule: Shifting Schedule

Location: Muntinlupa (on-site)

Client Profile

A leading Indian multinational BPO company that provides services in Information technology and business consulting for over 44 years in the industry.

Benefits

• Government mandated Benefits
• HMO
• 13th month pay
• Sick Leave Credits
• Vacation Leave Credits

Employee Recognition and Rewards

• Performance Bonus
• Incentives

Qualifications

• Bachelor's Degree Holder
• Open for Undergraduates
• At least 1 year of work experience as Customer Service Representative in BPO industry
• Willing to work on site
• Amenable to work at shifting schedule

Responsibilities

• Handling inbound and outbound calls, messages and email
• Assisting customers with product and service inquiries
• Developing and maintaining strong relationships with customers and clients
• Managing and resolving escalations by coordinating with teams
• Developing and maintaining high customer satisfaction

Recruitment Process

• Initial interview
• Final interview
• Job Offer