Call Center Representative - Alorica Sta. Mezza Site

TalentLink Outsourcing; Quezon City; On-site; PHP 200,880 - 412,920; Full time

Benefits offered by this job

Performance Bonus

Paid Training

Anniversary Bonus

Annual Performance Increase

Vacation Leave

Personal Time Off

Job summary

A customer service outsourcing company in Quezon City is seeking customer service representatives for an on-site role. The company offers training for fresh graduates and those without BPO experience. Responsibilities include responding to inquiries, resolving issues, and maintaining records. The position includes performance bonuses, paid training, and various employee benefits.

Qualifications

• No BPO experience needed; training provided.
• Welcome fresh graduates and vocational graduates.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Skills

English Language

Problem Solving

Team Player

Account Management

Technical Skills

Interpersonal Skills

Organizational Skills

Strong Work Ethic

Education

High/Senior High School

Job description

TalentLink Outsourcing

On-site - Quezon City • No Exp Required • High/Senior High School • Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Anniversary Gifts, Annual Appraisal, Employee of the Month Award, Employee Recognition Program, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Professional Development

Employee Assistance Program, Job Training, Mentorship Program, Professional Development

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Requirements & Benefits of ALORICA PH!

• Earn ₱18K up to ₱37K/monthly salary range
• NO BPO experience needed – We’ll train you!
• College Fresh grads, SHS & HS grads, College undergrads, Vocational Grad? WELCOME!
• 20% Night Differential
• Paid Training & Incentives
• 13th Month Pay
• Vacation Leave / Personal Time Off PAID
• Anniversary Bonus
• Annual Performance Increase
• WORK ONSITE with a professional & supportive team

English Language Customer Service Call Centre Problem Solving Team Player Account Management Technical Skills Interpersonal Skills Organizational Skills Strong Work Ethic

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

• withholds your ID,
• requires you to provide a guarantee or collects property,