Customer Service Representative | ONSITE JOB | Eton Centris QC

Alorica Philippines; Quezon City; On-site; PHP 240,000 - 340,000; Full time

Benefits offered by this job

Competitive Salary Packages + Incentives!

Paid Training & Incentives

HMO & Government Benefits

Vacation Leave / Paid Personal Time Off

13th Month Pay

Anniversary Bonus

Annual Performance Increase

Job summary

A customer service provider in Quezon City seeks individuals for customer support roles. This position offers training, making it ideal for fresh graduates or individuals without prior BPO experience. Responsibilities include answering inquiries via phone, email, or chat, processing orders, and resolving complaints. The role also includes a competitive salary with incentives, night differential, 13th-month pay, and other benefits like HMO and personal leave.

Qualifications

• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads.
• No BPO experience needed; training provided.
• Onsite role with a professional and supportive team

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.
• Maintain accurate customer records in the system.
• Communicate clearly and follow company guidelines.
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Job description

Responsibilities

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements & Benefits

• Work Onsite with a professional & supportive team
• Competitive Salary Packages + Incentives!
• NO BPO experience needed – We’ll train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase