Customer Service Representative | ONSITE JOB | Cebu IT Park

Alorica Philippines; Cebu City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Competitive Salary Packages + Incentives

Paid Training

HMO & Government Benefits

13th Month Pay

Vacation Leave / Personal Time Off

Anniversary Bonus

Annual Performance Increase

Job summary

A leading customer service provider in Cebu City is seeking enthusiastic individuals to join their team. You will be responsible for answering customer inquiries, resolving complaints, and maintaining accurate records. This role is open to fresh graduates and individuals without prior BPO experience, as training is provided. Attractive benefits include competitive salary packages, paid training, and additional incentives such as a 13th Month Pay and Vacation Leave. Join a supportive team and build a rewarding career in customer service.

Qualifications

• No BPO experience needed, training provided.
• Open to Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.
• Maintain accurate customer records in the system.
• Coordinate with other teams for issue resolution.
• Meet performance and quality metrics.
• Gather and relay customer feedback.

Job description

Responsibilities

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements & Benefits

• Work Onsite with a professional & supportive team
• Competitive Salary Packages + Incentives!
• NO BPO experience needed – We’ll train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase