Chat Support Representative | Eton Centris | Onsite Job

TalentLink Outsourcing; Quezon City; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Performance Bonus

Annual Appraisal

Employee Recognition Program

Paid Training

Vacation Leave

Anniversary Bonus

Annual Performance Increase

Job summary

A leading outsourcing firm in Quezon City is seeking a Chat Support Representative for an onsite position. The role involves answering customer inquiries, resolving complaints, and providing service support. Successful candidates may come from diverse educational backgrounds with no experience required as training will be provided. We offer competitive salary packages with incentives, including a 20% night differential and paid training. Join our professional team and build your career in customer service.

Qualifications

• No BPO experience needed – training will be provided.
• Competitive salary packages and incentives available.
• Work onsite with a professional and supportive team.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.
• Maintain accurate customer records in the system.
• Gather and relay customer feedback.

Skills

Customer Service

English Language

Problem Solving

Team Player

Strong Work Ethic

Technical Skills

Back Office Support

Call Centre

Organizational Skills

People Skills

Education

High School Graduate

Vocational Graduate

College Undergraduate

Fresh Graduate

Job description

Overview

Chat Support Representative | Eton Centris | Onsite Job

TalentLink Outsourcing

On-site - Quezon City No Exp Required High/Senior High School Full-time

Job Description

Responsibilities :

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Employee Recognition and Rewards

• Performance Bonus
• Annual Appraisal
• Employee of the Month Award
• Employee Recognition Program
• Holiday Gifts
• Incentives
• Quarterly Gifts

Government Mandated Benefits

Insurance Health & Wellness

Professional Development

• Employee Assistance Program
• Job Training
• Mentorship Program
• Professional Development

Requirements & Benefits

• Work Onsite with a professional & supportive team
• Competitive Salary Packages + Incentives
• NO BPO experience needed – We’ll train you
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome
• 20% Night Differential
• Paid Training & Incentives
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase

Required Skills

• Customer Service
• English Language
• Problem Solving
• Team Player
• Strong Work Ethic
• Technical Skills
• Back Office Support
• Call Centre
• Organizational Skills
• People Skills

Working Location

South Tower, Three Cyberpod Centris, Eton Centris, EDSA corner Quezon Ave., Quezon City; Cyberpod Centris One - Eton Centris. 831-A Edsa Cor. Quezon Ave., Diliman, Quezon City, 1100 Metro Manila, Philippines

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