Customer Service Representative | Onsite Job | Pasay Moa

Alorica Philippines; Pasay; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Competitive Salary Packages

Paid Training

HMO & Government Benefits

13th Month Pay

Vacation Leave / Personal Time Off

Anniversary Bonus

Annual Performance Increase

Job summary

A customer support company in Pasay is seeking enthusiastic individuals for customer service roles. This position requires answering customer inquiries, resolving complaints, and processing orders. Ideal candidates are new graduates or those without prior BPO experience, as training will be provided. The role offers competitive salary packages, benefits, and incentives, including paid training. Join a supportive team in a professional environment.

Qualifications

• No BPO experience needed; training provided.
• Open to Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads.
• Excellent communication and clear, professional telephone etiquette.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.
• Assist with product and service support.
• Maintain accurate customer records in the system.
• Communicate clearly and follow company guidelines.
• Coordinate with other teams for issue resolution.
• Meet performance and quality metrics.
• Gather and relay customer feedback.

Skills

Customer service

Problem-solving

Communication

Record keeping

Education

High School diploma or equivalent

Job description

Responsibilities

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements & Benefits

• Work Onsite with a professional & supportive team
• Competitive Salary Packages + Incentives!
• NO BPO experience needed – We’ll train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off – Paid
• Anniversary Bonus
• Annual Performance Increase