Customer Service Representative | Onsite Job | Cebu It Park

Alorica Philippines; Philippines; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

Night differential (20%)

HMO & Government benefits

13th month pay

Vacation leave / PTO - Paid

Annual performance increase

Paid training & incentives

Onsite work environment

Job summary

ALORICA Philippines is hiring for a customer service role onsite. You will answer inquiries via phone, email, or chat, resolve complaints, and process orders and payments.

You’ll maintain customer records, coordinate with internal teams, and aim to meet performance metrics while gathering user feedback. Fresh graduates and diverse education backgrounds are welcome; paid training and incentives are provided, with 20% night differential and comprehensive benefits including HMO and government

Qualifications

• Fresh grads welcome and no BPO experience required
• Training provided to new hires
• Willing to work onsite at ALORICA Philippines facilities

Responsibilities

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Skills

Customer service

Communication

Teamwork

Job description

Responsibilities :

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements & Benefits of ALORICA PH!

• Work Onsite with a professional & supportive team
• Competitive Salary Packages + Incentives!
• NO BPO experience needed - We'll train you!
• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads - YOU are welcome!
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off - Paid
• Anniversary Bonus
• Annual Performance Increase