CUSTOMER SERVICE ASSOCIATE – CALL CENTER

Neksjob Philippines; Cebu City; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines in Cebu City is seeking a Customer Service Associate – Call Center to join our on-site team. This entry-level role welcomes applicants with no prior call center experience and offers on-the-job training.

You will manage customer inquiries, identify needs, explain products and policies, and coordinate with other departments, all while meeting performance standards and adapting to a shifting schedule.

Qualifications

• No previous call center experience required.
• Senior High School graduate.
• Basic computer and typing skills.
• Strong listening and problem-solving abilities.
• Willing to work onsite.
• Willing to work in a shifting schedule.
• Adaptable, dependable, and willing to learn.

Responsibilities

• Manage customer inquiries and requests in a professional manner
• Identify customer needs and provide appropriate solutions
• Explain products, services, policies, and procedures clearly
• Handle customer concerns while maintaining service quality
• Accurately record customer information and interactions
• Coordinate with other departments when necessary
• Follow established processes and performance standards

Skills

Listening skills

Problem solving

Typing skills

Computer basics

Education

Senior High School diploma

Job description

CUSTOMER SERVICE ASSOCIATE – CALL CENTER

On-site - Cebu No Exp Required High/Senior High School Full-time

Chat

Job Description

Employee Recognition and Rewards

• Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

• Job Training, Professional Development

Position Overview: We are seeking enthusiastic and service-oriented individuals to join our customer service team. This position is ideal for applicants who want to start a career in the BPO industry. Previous call center experience is not required.

Duties and Responsibilities:

• Manage customer inquiries and requests in a professional manner


• Identify customer needs and provide appropriate solutions


• Explain products, services, policies, and procedures clearly


• Handle customer concerns while maintaining service quality


• Accurately record customer information and interactions


• Coordinate with other departments when necessary


• Follow established processes and performance standards

Minimum Qualifications:

• No previous call center experience required


• At least Senior High School graduate


• Basic computer and typing skills


• Strong listening and problem-solving abilities


• Willing to work onsite


• Willing to work in a shifting schedule


• Adaptable, dependable, and willing to learn

Training and Development:

Successful applicants will receive training to help them develop the knowledge and skills needed to perform the role effectively.

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