Customer Service Representative

Richbuild Industrial Sales inc.; Cebu City; On-site; PHP 243,734 - 291,945; Full time

Benefits offered by this job

Competitive salary package

Comprehensive training program

Career growth opportunities

Dynamic work environment

Job summary

A customer service company is looking for enthusiastic Customer Service Representatives for their team in Cebu IT Park. You will assist customers with inquiries, ensuring a positive experience. This role is open to high school graduates and fresh graduates, offering a competitive salary of up to ₱24,000/month with career growth opportunities. Training will be provided in a supportive environment.

Qualifications

• Fresh graduates and career shifters are welcome to apply.
• No prior BPO experience required.
• Willing to work onsite at Cebu IT Park.

Responsibilities

• Handle customer calls, emails, or chats professionally.
• Address customer inquiries and requests promptly.
• Collaborate with team members to resolve issues.

Skills

Strong verbal communication skills in English

Strong written communication skills in English

Ability to multitask

Adaptability

Education

High School Graduate

Senior High

College Level

College Graduate

Job description

Customer Service Representative (Wave 1)

Location: Cebu IT Park

Work Setup: Onsite (with virtual hiring process)

Overview:

We are looking for enthusiastic and customer-focused individuals to join our Wave 1 team as Customer Service Representatives. You will be the first point of contact for customers, assisting them with inquiries, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities:

• Handle customer calls, emails, or chats in a professional manner.
• Address customer inquiries, concerns, and requests promptly and accurately.
• Provide product and service information while ensuring customer satisfaction.
• Document customer interactions and transactions using the company’s systems.
• Collaborate with team members and other departments to resolve issues effectively.
• Meet performance targets, including quality, productivity, and customer satisfaction.

Qualifications:

• Open to High School Graduates (Old Curriculum), Senior High, College Level, and Graduates.
• Fresh graduates and career shifters are welcome to apply.
• No prior BPO experience required.
• Strong verbal and written communication skills in English.
• Willing to work onsite at Cebu IT Park.
• Ability to multitask, adapt, and work in a fast-paced environment.

What We Offer:

• Competitive salary package of up to ₱24,000/month.
• Comprehensive training program.
• Career growth opportunities.
• Dynamic and supportive work environment.