Customer Service Representative (Non-Voice)

Risewave Consulting Inc.; Taguig; On-site; PHP 212,000 - 335,000; Full time

Benefits offered by this job

Health Insurance

HMO

Government Mandated Benefits

Job summary

A consulting company is seeking Customer Connect Associates (Non-Voice) for on-site work in Taguig City. This role involves handling customer inquiries via email, chat, and social media, ensuring prompt responses and maintaining high customer satisfaction. Candidates must have at least 1 year of customer service experience in a BPO setting and be willing to work on-site for the contract duration. A detail-oriented approach is essential to manage multiple interactions efficiently.

Qualifications

• At least 1 year of CSR experience in a BPO setting.
• Ability to multitask and manage multiple customer interactions efficiently.
• Detail-oriented with a focus on accuracy in case handling.
• Willing to work onsite for the full contract duration.

Responsibilities

• Acknowledge and respond to all incoming inquiries via email, chat, and social media.
• Resolve simple inquiries and process basic transactions.
• Handle policy change requests and route to the appropriate Operations Business Unit.
• Coordinate inquiries and investigation requests with the Operations team.
• Escalate complaints to the Feedback Management Specialist when necessary.
• Provide timely updates to customers regarding their requests.
• Meet daily and monthly productivity targets.
• Maintain accurate case records to support knowledge base development.
• Assist in preparing administrative reports related to transactions.

Skills

Multitasking

Attention to Detail

Customer Service

Job description

Risewave Consulting Inc.

On-site - Taguig 1-3 Yrs Exp Bachelor Contract

Chat

Job Description

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Contract Duration: April 2026 – December 2026

Working Arrangement: 100% Onsite in Taguig City (non-negotiable)

About the Role

We are seeking Customer Connect Associates (Non-Voice) to join our team. This role focuses on handling customer interactions across email, live chat, and social media channels. You will be responsible for ensuring timely responses, accurate case handling, and maintaining high customer satisfaction while meeting productivity targets.

Key Responsibilities

• Acknowledge and respond to all incoming inquiries via email, chat, and social media.
• Resolve simple inquiries and process basic transactions.
• Handle policy change requests through OWB case creation and route to the appropriate Operations Business Unit.
• Coordinate inquiries and investigation requests with the Operations team.
• Escalate complaints to the Feedback Management Specialist when necessary.
• Provide timely updates and feedback to customers regarding their requests.
• Meet daily and monthly productivity targets while maintaining turnaround times for email handling.
• Maintain accurate case records to support knowledge base development.
• Assist in preparing administrative reports related to email and non-voice transactions.

Qualifications

• At least 1 year of CSR experience in BPO setting
• Ability to multitask and manage multiple customer interactions efficiently.
• Detail-oriented with a focus on accuracy in case handling.
• Willing to work onsite for the full contract duration.