Customer Services Representative | Non Voice Account

Six Eleven Philippines BPO Corporation; Davao del Sur; On-site; PHP 156,000 - 246,000; Full time

Benefits offered by this job

HMO

Job summary

Six Eleven Philippines BPO Corporation is seeking a Customer Support Associate to handle chat and email inquiries in a fast-paced, process-driven environment. You will communicate clearly, professionally, and promptly to resolve concerns and provide accurate information to customers.

This onsite role requires a senior high school graduate with 1–6 months of BPO experience, strong English comprehension, grammar, and attention to detail.

Qualifications

• Provide customer support through chat and email channels.
• Respond to customer inquiries accurately, professionally, and promptly.
• Assist customers by providing appropriate information and resolving concerns.
• Maintain proper grammar, clarity, and professionalism in all written communication.

Responsibilities

• Provide customer support through chat and email channels.
• Respond to customer inquiries accurately, professionally, and promptly.
• Assist customers by providing appropriate information and resolving concerns.
• Maintain proper grammar, clarity, and professionalism in all written communication.

Skills

Customer Service

English Comprehension

Interpersonal Skills

Organizational Skills

Written Communication

Education

Senior High School graduate

Tools

Salesforce

Job description

Government Mandated Benefits

Insurance Health & Wellness

• HMO

Job Description

• Provide customer support through chat and email channels.
• Respond to customer inquiries accurately, professionally, and promptly.
• Assist customers by providing appropriate information and resolving concerns.
• Maintain proper grammar, clarity, and professionalism in all written communication.

Qualifications

• At least a Senior High School graduate.
• With 1–6 months or more of BPO experience.
• Good English comprehension and written communication skills.
• Strong grammar and attention to detail.
• Willing to work onsite and on a shifting schedule.
• Willing to undergo training and start as soon as possible.

Core Skills

• Customer Service Problem Solving
• English Language
• Salesforce
• Organizational Skills
• Interpersonal Skills

Talent Acquisition specialist Six Eleven Philippines BPO Corporation