Customer Service Agent

Pulse Connect; Pasig; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

HMO

Government benefits

Paid training

Incentives

Career growth

Job summary

Pulse Connect is hiring a Customer Support Associate (Voice) for an onsite role in Pasig. You will handle inbound and outbound calls, provide product and account information, and aim to resolve issues with a focus on service quality.

The position requires basic computer and typing skills, good English communication, and a willingness to work onsite. Training is provided along with HMO and government-mandated benefits, plus growth opportunities.

Qualifications

• Proficient English communication required.
• Able to speak with customers over the phone.
• Basic computer navigation and typing skills.
• Customer service or call center experience is an advantage but not required.
• Willing to work onsite.
• Paid training and benefits provided.
• HMO and government-mandated benefits.
• Opportunities for career growth and development.

Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in the system.
• Follow company policies, call handling procedures, and quality standards.
• Meet individual and team performance metrics.

Skills

English communication skills

Phone communication

Basic computer navigation

Typing skills

Customer service experience

Education

High School or college graduate

Job description

On-site - Pasig 1-3 Yrs Exp Bachelor Full-time

Work Setup: ONSITE | Ortigas

If you are looking for a Work at Home setup, please do not apply.

Job Summary

We are seeking a Customer Support Associate (Voice) to provide exceptional customer service by handling inbound and outbound calls. The role involves assisting customers with inquiries, resolving concerns, and delivering a positive customer experience while meeting quality and performance standards.

Key Responsibilities

• Handle customer inquiries and concerns through phone calls.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues in a professional and timely manner.
• Document customer interactions accurately in the system.
• Follow company policies, call handling procedures, and quality standards.
• Meet individual and team performance metrics.

Qualifications

• Atleast High School, Senior High School, or College graduate.
• Good to excellent English communication skills.
• Comfortable speaking with customers over the phone.
• Basic computer navigation and typing skills.
• Customer service or call center experience is an advantage but not required.
• Willing to work onsite
• Performance-based incentives
• Paid training
• HMO and government-mandated benefits
• Opportunities for career growth and development