Call Center Agent( Non Voice & Voice)

ALL RESOURCE CORPORATION; Philippines; On-site; PHP 210,000 - 270,000; Full time

Benefits offered by this job

On-the-job training

Career development

Competitive remuneration

Structured work environment

Job summary

ALL RESOURCE CORPORATION is seeking a dedicated Call Center Agent based in Carmen, Misamis Oriental. The role combines voice and non-voice support to assist clients and internal teams with contracts management in the construction industry.

You will handle inquiries, document interactions, and collaborate with departments to ensure timely resolutions while delivering high-quality customer service in a fast-paced setting.

Qualifications

• Proven experience as a Call Center Agent or in a similar customer-facing role.
• Excellent verbal and written communication skills.
• Proficiency in CRM software and Microsoft Office.
• Ability to multitask across multiple channels.
• Willingness to undergo training and adapt to processes.

Responsibilities

• Handle incoming and outgoing calls with professionalism.
• Process inquiries related to contracts and service delivery.
• Respond to emails, live chats, and other non-voice channels.
• Document interactions accurately in databases and tracking systems.
• Resolve customer concerns and escalate when needed.
• Maintain records of contract discussions and agreements.
• Support contracts management team with admin tasks and follow-up.
• Provide information on construction projects, services, and terms.
• Meet call targets and maintain quality in interactions.
• Collaborate with internal departments to resolve client matters.

Skills

Call center experience

Verbal communication

Written communication

CRM software

MS Office

Multitasking

Team collaboration

Patience and EI

Tools

CRM software

Microsoft Office

Job description

About the role

We are seeking a skilled and dedicated Call Center Agent to join the team at ALL RESOURCE CORPORATION. This is a full-time position based in Carmen, Cagayan de Oro, Misamis Oriental. In this role, you will provide essential support to our clients and internal teams through both voice and non-voice communication channels. As a Call Center Agent, you will be instrumental in delivering exceptional customer service while managing inquiries, resolving issues, and supporting our contracts management operations within the construction industry. This position offers the opportunity to develop your communication skills in a fast-paced, professional environment where your contributions directly impact client satisfaction and business success.

Key responsibilities

• Handling incoming and outgoing calls from clients and project stakeholders with professionalism and courtesy
• Processing inquiries related to construction contracts, project timelines, and service delivery
• Responding to emails, live chats, and other non-voice communication channels in a timely manner
• Documenting all interactions accurately in the company's database and tracking systems
• Resolving customer concerns and escalating complex issues to senior management when necessary
• Maintaining detailed records of contract-related discussions and agreements
• Supporting the contracts management team with administrative tasks and follow-up communications
• Providing information about construction projects, services, and contractual terms to clients
• Meeting call handling targets and maintaining quality standards in all customer interactions
• Collaborating with internal departments to ensure timely and accurate resolution of client matters

What we’re looking for

• Proven experience as a Call Center Agent or in a similar customer-facing role
• Excellent verbal and written communication skills with the ability to articulate clearly and professionally
• Strong listening skills and the ability to understand client needs accurately
• Proficiency in using computer systems, customer relationship management (CRM) software, and Microsoft Office applications
• Ability to multitask and manage multiple communication channels simultaneously
• High level of patience and emotional intelligence when dealing with challenging situations
• Reliable attendance and punctuality
• Ability to work in a team environment and collaborate effectively with colleagues
• Basic knowledge of construction terminology and contracts management is advantageous but not essential
• Strong organisational skills and attention to detail
• Willingness to undergo training and adapt to company processes and systems

What we offer

ALL RESOURCE CORPORATION is committed to providing a supportive and professional work environment. We offer competitive remuneration for a full-time position, opportunities for career development and advancement, and comprehensive on-the-job training to ensure you have the skills needed to excel. We foster a collaborative workplace culture where your contributions are valued and recognised. Our team benefits from a structured work environment with clear goals and the opportunity to develop valuable experience in the construction industry's contracts management sector.

About us

ALL RESOURCE CORPORATION is a construction-focused organisation specialising in contracts management. We are dedicated to delivering professional and reliable services to our clients across various construction projects. Our team operates with a commitment to quality, transparency, and client satisfaction. We pride ourselves on building strong client relationships and maintaining the highest standards in all our contractual engagements. As we continue to grow, we seek talented individuals who share our values and are passionate about delivering excellence.