Customer Service Representative Non Voice Account

TREG Outsourcing; Cebu City; On-site; PHP 167,400 - 234,360; Full time

Benefits offered by this job

Employee of the Month Award

HMO Health & Wellness

Job summary

TREG Outsourcing is seeking an on-site Cebu-based Customer Service Agent with 0–2 years of experience. The role emphasizes non-voice support, clear English communication, and a customer-centric mindset. Training and facilities are provided at Cebu IT Park.

Responsibilities include handling inquiries, providing product information and order updates, and working with the team to improve service quality. Candidates should be prepared to collaborate effectively in a fast-paced environment.

Qualifications

• Educational qualification: high school diploma or equivalent.
• Experience: 0–2 years in customer service or related field.
• Skills: proficient in English language with strong communication skills.
• Ability to solve problems and maintain a customer-centric approach.

Responsibilities

• Respond to customer inquiries and provide excellent service through non-voice channels.
• Assist customers with product information, order status, and troubleshooting issues.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Provide feedback on customer trends and issues to enhance overall service quality.

Skills

English proficiency

Strong communication

Problem solving

Customer-centric mindset

Education

High school diploma or equivalent

Job description

TREG Outsourcing

On-site - Cebu No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

• Employee of the Month Award, Incentives

Government Mandated Benefits

Insurance Health & Wellness

• HMO

Description

• Respond to customer inquiries and provide excellent service through non-voice channels.
• Assist customers with product information, order status, and troubleshooting issues.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Provide feedback on customer trends and issues to enhance overall service quality.

Requirements

• Educational Qualifications:High school diploma or equivalent preferred.
• Experience Level:0–2 years of experience in customer service or related field.
• Skills and Competencies:Proficient in English language with strong communication skills.
• Skills and Competencies:Excellent problem-solving abilities and a customer-centric mindset.
• Qualities and Traits:Patience, empathy, and the ability to work in a team environment.
• Responsibilities and Duties:Aptitude for handling difficult situations calmly and professionally.

HR Manager TREG Outsourcing

Working Location

Cebu IT Park. Cebu IT Park, Brgy Apas, Cebu City, 6000 Cebu, Philippines