Customer Service Agent

Concentrix Philippines; Mabalacat; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

Health insurance

Career development

Performance incentives

Job summary

Concentrix Philippines is seeking a motivated BPO Associate to join our growing team. You will handle customer interactions via phone, email, or chat, resolve issues, and strive for high client satisfaction in a dynamic, performance-driven environment.

Qualifications: high school diploma or equivalent; college degree a plus; experience in BPO or customer service; excellent English; proficient with MS Office and CRM tools; willingness to work rotating shifts including weekends/holidays.

Qualifications

• High school diploma or equivalent; college degree is a plus.
• Prior experience in a BPO, call center, or customer service environment preferred.
• Excellent verbal and written communication skills in English (additional languages are a plus).
• Proficient in using computers, including MS Office and CRM tools.

Responsibilities

• Handle customer interactions via phone, email, or chat.
• Resolve customer issues and ensure client satisfaction.
• Use MS Office and CRM tools to document interactions and track cases.
• Work in a rotating shift schedule, including weekends and holidays if required.
• Be a team player with a positive attitude and willingness to learn.

Skills

Customer service

English proficiency

Communication skills

Problem solving

Attention to detail

Team player

Education

High school diploma

College degree (preferred)

Tools

MS Office

CRM tools

Job description

Job Description

We are seeking a motivated and customer-focused BPO Associate to join our growing team. The successful candidate will be responsible for handling customer interactions, resolving issues, and ensuring a high level of client satisfaction. This role involves communication via phone, email, or chat, depending on the process assigned. You will work in a dynamic, fast-paced environment that values performance, quality, and client satisfaction.

High school diploma or equivalent; college degree is a plus.

Prior experience in a BPO, call center, or customer service environment preferred.

Excellent verbal and written communication skills in English (additional languages are a plus).

Proficient in using computers, including MS Office and CRM tools.

Strong problem-solving abilities and attention to detail.

Ability to work in a rotating shift schedule, including weekends and holidays if required.

Team player with a positive attitude and willingness to learn.

Job Qualifications

• Competitive salary and performance based incentives.
• Comprehensive training and career development programs.
• Health insurance and company benefits.