Customer Service Representative Mobile Application

Digital Oath Solutions Philippines Inc.; Quezon City; On-site; PHP 335,000 - 558,000; Full time

Job summary

Digital Oath Solutions Philippines Inc. is seeking a customer support specialist to respond to inquiries across chat, email, and social channels.

You will assist users with app registration, login, and subscription concerns, and help with navigation and basic troubleshooting. The role requires clear written communication, a customer-first approach, and the ability to escalate complex issues to the Development/IT team when necessary.

Qualifications

• Demonstrated ability to communicate clearly in writing and verbally.
• Experience handling multi-channel support (chat, email, social).
• Familiarity with basic troubleshooting and issue escalation processes.

Responsibilities

• Respond to customer inquiries via chat, email, and social media.
• Assist users with app registration, login, and subscription issues.
• Troubleshoot app navigation and device-related concerns.
• Investigate customer concerns and provide solutions or workarounds.
• Escalate complex issues to Development/IT when needed.
• Monitor reported issues to ensure timely resolution.
• Maintain records of customer concerns, resolutions, and feedback.
• Provide professional, friendly communication and identify recurring issues for improvements.
• Assist in testing and reporting application issues when needed.

Skills

Customer support

Chat support

Email support

Written communication

Education

Bachelor's degree preferred

Tools

CRM software

Ticketing systems

Live chat platforms

Job description

Respond to customer inquiries and concerns through chat, email, social media, or other support channels.

Assist users with mobile application-related concerns such as: Account registration and login issues; Subscription and payment concerns; App navigation and basic troubleshooting; Account and device-related concerns; Investigate customer concerns and provide appropriate solutions or workarounds; Escalate technical or complex issues to the Development/IT Team when necessary; Monitor and follow up on reported issues to ensure timely resolution; Maintain accurate records of customer concerns, resolutions, and feedback; Provide clear, professional, and friendly communication to customers; Identify recurring issues and provide feedback to the team for possible improvements; Assist in testing and reporting application issues when needed; Stay updated on new mobile application features, updates, and services.