Mobile App Support Specialist

Digital Oath Solutions Philippines Inc.

Quezon City

On-site

PHP 335,000 - 558,000

Full time

9 days ago

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Digital Oath Solutions Philippines Inc. is seeking a customer support specialist to respond to inquiries across chat, email, and social channels.

You will assist users with app registration, login, and subscription concerns, and help with navigation and basic troubleshooting. The role requires clear written communication, a customer-first approach, and the ability to escalate complex issues to the Development/IT team when necessary.

Qualifications

Demonstrated ability to communicate clearly in writing and verbally.
Experience handling multi-channel support (chat, email, social).
Familiarity with basic troubleshooting and issue escalation processes.

Responsibilities

Respond to customer inquiries via chat, email, and social media.
Assist users with app registration, login, and subscription issues.
Troubleshoot app navigation and device-related concerns.
Investigate customer concerns and provide solutions or workarounds.
Escalate complex issues to Development/IT when needed.
Monitor reported issues to ensure timely resolution.
Maintain records of customer concerns, resolutions, and feedback.
Provide professional, friendly communication and identify recurring issues for improvements.
Assist in testing and reporting application issues when needed.