Customer Service Representative - Korean language

Latis Global Communications Inc.; Rizal; On-site; PHP 167,000 - 279,000; Full time

Job summary

A dynamic communications company in the Philippines is seeking a Customer Service Representative. The role revolves around delivering exceptional support to customers via various digital channels. Applicants should have at least one year of experience in customer service, a passion for online gaming, and excellent communication skills. This company offers a full-time position on-site in Rizal, where you'll help enhance customer satisfaction in the gaming industry.

Qualifications

• Minimum of 1 year of experience in a customer support role, preferably within the online gaming industry.
• Ability to work independently and manage multiple tasks effectively.
• Familiarity with online gaming platforms and a passion for gaming.
• Ability to work independently and manage multiple tasks effectively.
• Familiarity with online gaming platforms and a passion for gaming.
• Native Koreans currently living in the Philippines.
• Ability to work flexible hours, including holidays and weekends, as needed.

Responsibilities

• Provide prompt and efficient online support to customers through chat, email, and other digital channels.
• Resolve customer issues related to the game, account management, and technical difficulties.
• Maintain detailed and accurate records of customer interactions and resolutions.
• Maintain detailed and accurate records of customer interactions and resolutions.
• Collaborate with internal teams to address and escalate complex issues.
• Continuously strive to improve customer satisfaction and contribute to a positive gaming experience.

Skills

Excellent communication skills

Strong problem-solving abilities

Attention to detail

Independent work

Online gaming familiarity

Gaming passion

Education

Bachelor's degree

Job description

Latis Global Communications Inc.

Negotiable

On-site - Rizal 1-3 Yrs Exp Bachelor Full-time

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Job Description

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We are now seeking a Customer Service Representative who will play a crucial role in ensuring exceptional customer satisfaction through effective communication and problem-solving.

This position requires extensive experience in customer service, as well as a deep understanding of the products or services offered.

Responsibilities

• Provide prompt and efficient online support to customers through chat, email, and other digital channels.
• Resolve customer issues related to the game, account management, and technical difficulties.
• Assist customers with understanding game features, rules, and promotions.
• Maintain detailed and accurate records of customer interactions and resolutions.
• Collaborate with internal teams to address and escalate complex issues.
• Continuously strive to improve customer satisfaction and contribute to a positive gaming experience.

Qualifications

• Minimum of 1 year of experience in a customer support role, preferably within the online gaming industry.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage multiple tasks effectively.
• Familiarity with online gaming platforms and a passion for gaming.
• Native Koreans currently living in the Philippines
• Ability to work flexible hours, including holidays and weekends, as needed.

If the position requires you to work overseas, please be vigilant and beware of fraud.

• Withholds your ID,
• Requires you to provide a guarantee or collects property,
• Forces you to invest or raise funds,
• Collects illicit benefits,
• Or other illegal situations.

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