Customer Service Representative

Bingo Plus (RT Cainta); Rizal; On-site; PHP 201,000 - 312,000; Full time

Job summary

A gaming and customer service company in Rizal is looking for a Customer Service Associate. Responsibilities include responding to player inquiries across various channels and handling account-related issues. Candidates should have a high school diploma and 1-3 years of experience in customer service or a related field. Strong communication and problem-solving skills are essential for this full-time on-site role.

Qualifications

• 1-3 years of experience in customer service or gaming/entertainment industries is preferred.
• Strong communication and interpersonal skills to engage with players.
• Problem-solving skills and the ability to handle difficult situations professionally.
• Proficiency in using computers and customer service software.
• Problem-solving skills and the ability to handle difficult situations professionally.
• Attention to detail and accuracy in handling transactions and customer records.
• Knowledge of gaming, bingo, or entertainment industry operations is an advantage.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in-person promptly and professionally.
• Assist players with account-related issues, including registration and login.
• Handle complaints or disputes efficiently.
• Handle complaints or disputes efficiently, escalating complex issues to supervisors when needed.
• Process payments, withdrawals, and other account transactions accurately.
• Monitor player accounts to ensure compliance with company policies and prevent fraudulent activities.
• Update and maintain accurate customer records in the company database.
• Educate players on responsible gaming practices and offer assistance when needed.
• Stay informed about new games, features, and promotions to provide up-to-date assistance.
• Collaborate with other teams to resolve technical or account-related issues.

Skills

English Language

Customer Service

Scheduling

Problem Solving

Sales Pitching and Closure

Organizational Skills

Salesforce

Strong Work Ethic

Education

High school diploma or equivalent

Tools

Customer service software

Job description

On-site - Rizal; 1-3 Yrs Exp; Diploma; Full-time

Job Description

• Respond to customer inquiries via phone, email, chat, or in-person promptly and professionally.
• Assist players with account-related issues, including registration, login, and password recovery.
• Provide information about promotions, games, prizes, and rules to players.
• Handle complaints or disputes efficiently, escalating complex issues to supervisors when needed.
• Process payments, withdrawals, and other account transactions accurately.
• Monitor player accounts to ensure compliance with company policies and prevent fraudulent activities.
• Update and maintain accurate customer records in the company database.
• Educate players on responsible gaming practices and offer assistance when needed.
• Stay informed about new games, features, and promotions to provide up-to-date assistance.
• Collaborate with other teams to resolve technical or account-related issues.

Qualifications

• High school diploma or equivalent; additional training in customer service is a plus.
• 1-3 years of experience in customer service or gaming/entertainment industries is preferred.
• Strong communication and interpersonal skills to engage with players.
• Proficiency in using computers and customer service software.
• Problem-solving skills and the ability to handle difficult situations professionally.
• Attention to detail and accuracy in handling transactions and customer records.
• Knowledge of gaming, bingo, or entertainment industry operations is an advantage.
• Flexibility to work in shifts, including nights, weekends, and holidays.

Skills

• English Language
• Customer Service
• Scheduling
• Problem Solving
• Sales Pitching and Closure
• Organizational Skills
• Salesforce
• Strong Work Ethic

If the position requires you to work overseas, please be vigilant and beware of fraud.

Safety & Reporting

• If you encounter an employer who has the following actions during your job search, please report it immediately
• withholds your ID
• requires you to provide a guarantee or collects property