Customer Service Representative I

SupportNinja; Central Luzon; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Competitive pay

Gov't benefits

Retirement matching

Life insurance

HMO day 1

Paid time off

Bonus incentives

Training & development

Beautiful office space

Free lunch

Job summary

SupportNinja in the Philippines is seeking a Customer Service Representative for an onsite role at The Hideout, Clark, Pampanga. Start date September 21, 2026. You will handle inbound inquiries via phone, email, or chat and resolve issues professionally.

The position offers competitive compensation, government-mandated benefits, HMO from day 1, and opportunities for training and growth. A strong communicator with CRM familiarity will thrive in a positive, collaborative environment.

Qualifications

• Minimum 1+ year in customer service or similar role.
• Strong written and verbal communication.
• Comfortable using computers and multiple software applications.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information about products and services.
• Document interactions in the CRM accurately and completely.
• Follow up to ensure issues are resolved to customers' satisfaction.
• Collaborate with other departments as needed.

Skills

Previous customer service experience

Good communication skills

Proficient with computers & software

Tools

CRM software

Job description

Work Setup

Onsite at The Hideout, Clark, Pampanga.

Start Date

September 21, 2026

Type of Contract

Full-Time

Customer Service Representative

The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.

What does a day in the life of a Customer Service Representative look like?

• Respond promptly and professionally to customer inquiries via phone, email, or chat Provide accurate information about products and services to customers
• Resolve customer issues in a timely and efficient manner
• Follow up with customers to ensure that their issues have been resolved to their satisfaction
• Properly and accurately document customer interactions in the organization’s CRM
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

What are the required qualifications for a Customer Service Representative?

• Previous customer service experience or equivalent
• Good communication skills, both verbal and written
• Proficient in using computers and various software applications
• Knowledge and experience with a CRM preferred

Ninja Perks and Benefits

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Beautiful office space
• Free lunch provided daily

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