Customer Service Representative II (Print Ads/Graphic Design)

SupportNinja

Central Luzon

On-site

PHP 223,000 - 391,000

Full time

6 days ago

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Benefits offered by this job

Competitive pay

HMO on day 1

Retirement savings program

Life Insurance

Paid time off

Birthday leave

Bonus plans

Skills training

Beautiful office

Free lunch

Job summary

SupportNinja in Clark, Pampanga seeks a Customer Service Representative I with a background in print ads/graphic design to support customers via phone, email, and chat. You will handle inquiries, process orders, and log activities in Salesforce, ensuring high customer satisfaction.

The role requires strong English communication, a willingness to learn, and the ability to multitask in a fast-paced environment. On-site position with comprehensive benefits.

Qualifications

Graduate of an Associate or Bachelor’s degree; undergraduates are welcome to apply.
A minimum of 1–2+ years in customer service with voice calls is a plus.
Track record of over-achieving quota.
Strong phone contact handling and active listening.
Good communication and presentation skills; excellent customer service.
Familiar with CRM systems and practices.
Customer orientation and adaptability to different characters.
Ability to multitask, prioritize and manage time.

Responsibilities

Respond to product and service questions; process orders and fulfill needs.
Handle inquiries via chat, email, and phone; provide timely information.
Empathize with customers and guide to resolution with self-help tools.
Own challenging issues; escalate when necessary and log activities in the system.
Document interactions in Salesforce and maintain accurate records.
Provide comprehensive and professional customer support to ensure satisfaction.
Coordinate with colleagues; give feedback on service processes.
Perform other duties as assigned.

Skills

Print ads

Graphic design

Communication

Active listening

CRM systems

Multitasking

Phone support

Education

Associate or Bachelor's degree

Tools

Salesforce

Job description

This is an on-site position at The Hideout, Clark, Pampanga.

The Customer Service Representative I (Print Ads/Graphic Design) attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders prepare correspondences and fulfill customer needs to ensure customer satisfaction.

What does a day in the life of a Customer Service Representative I (Print Ads/Graphic Design) look like?

Performs basic to advanced customer service/support duties such as product inquiry, process assistance, billing support, cancellations, refunds etc.
Responds promptly to customer inquiries in all channels possible; communicates with customers through various channels; chat, email & phone.
Empathize with customers and prioritize needs
Engage and lead customers to a resolution they understand and can simulate through post-contact instructions or self-help tools that we will provide
Take ownership of challenging or persistent customer issues by following through to resolution and escalating when necessary
Follow recommended steps for resolution of customer concerns, for consistency and to ensure we have the right resolution
Document activities in the system and tools, and as directed by the current action plans
Priorities:NON-NEGOTIABLE
- Has background in print ads/ graphic design:streamers, posters, sintra, etc.
- Excellent communication and presentation skills (fluent in English, with no heavy accent).
Respond to consumer inquiries via email and phone.
Provide timely and accurate information about products and services.
Address common questions regarding product availability, ingredients, and how products are made.
Handle complaints and elevate quality issues to the internal team.
Process product replacements and returns as needed.
Maintain a professional and courteous demeanor with consumers.
Capture relevant information from consumer interactions and log it in Salesforce.
Obtains product mastery in order to respond to the customers’ concerns promptly and accordingly.
Provides comprehensive and professional customer support to ensure customer satisfaction.
Communicates and coordinates with colleagues as necessary; Provides feedback on the efficiency of the customer service process.
Perform other duties as assigned.

What are the required qualifications for a Customer Service Representative I (Print Ads/Graphic Design)?

Graduate of an Associate or Bachelor’s degree; undergraduates are welcome to apply.
A minimum of 1-2+ years in a customer service account with voice calls is a plus.
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Good communication and presentation skills.Excellent customer service skills.
Have used CRM systems and are familiar with its practices.
Customer orientation and ability to adapt/respond to different types of characters.
Ability to multitask, prioritize, and manage time effectively.

Core Competencies: