Customer Service Representative (WFH & Hybrid Options)

Olympuz-Edward Belacse Career Consultancy Services; Taguig; Remote; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

13th Month Pay

Pag-Ibig Fund

Paid Holidays

HMO

Employee Assistance Program

Job Training

Work from Home

Job summary

Olympuz-Edward Belacse Career Consultancy Services is hiring a Customer Service Representative to handle inquiries via chat, email, or phone, with options for 100% WFH or hybrid work arrangements. You’ll be the face of our support team, delivering friendly, solution-focused assistance.

We value reliability, clear communication, and a calm demeanor under pressure. The role includes updating CRM records, sharing customer insights with the team, and growing with a company that emphasizes work-life

Qualifications

• 6+ months in BPO/Customer Service preferred; fresh grads welcome.
• Stable, high-speed internet connection (25–50 Mbps).
• Willing to work shifting hours or night shifts with premium pay.

Responsibilities

• Assist customers via chat, email, or phone with friendly, solution-oriented support.
• Troubleshoot inquiries and guide users through our products/services.
• Keep customer records updated in CRM for seamless interactions.
• Provide feedback to team leads to help improve service and culture.

Skills

English proficiency

Tech confidence

Positive attitude

Fresh grads welcome

Stable internet

Job description

Customer Service Representative (WFH & Hybrid Options)

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Government Mandated Benefits

13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays

Insurance Health & Wellness

HMO

Professional Development

Employee Assistance Program, Job Training

Work-Life Balance

Work from Home

Why You’ll Love Working With Us

Tired of endless traffic, micromanagers, and rigid schedules? We do things differently here. We build teams based on trust, support, and real work-life balance. Whether you work best from your home desk in your favorite comfy clothes or enjoy grabbing coffee with teammates on hybrid office days, we’ve got a setup that fits your lifestyle.

When you join us, you’re not just taking calls—you’re helping people, solving real problems, and building a career with a team that actually celebrates your wins.

Your Daily Role & Impact

As a Customer Service Representative, you are the heart and soul of our customer experience. Here’s what your day-to-day will look like:

• Be the Hero: Help customers via chat, email, or phone with a friendly, solution-oriented mindset.
• Solve Puzzles: Troubleshoot customer inquiries, guide users through our products/services, and make hard problems look easy.
• Keep It Clean: Keep customer records updated accurately in our CRM so every interaction feels seamless.
• Provide Feedback: Share real customer insights with team leads to help us continuously improve our service and culture.

Who We’re Looking For

You don’t need 10 years of experience to succeed here—just the right mindset and a passion for helping people!

• Communication: Clear, conversational, and empathetic written and spoken English.
• Tech Confidence: Quick to learn new tools, web applications, and chat platforms.
• Positive Energy: Patient under pressure, adaptable to change, and great at keeping your cool.
• Experience: 6+ months in BPO/Customer Service is a plus, but motivated fresh grads are welcome!
• A stable, high-speed internet connection (at least 25-50 Mbps).
• Openness to working shifting hours or night shifts (with premium pay!).

What’s In It For You? (The Perks)

• Competitive Compensation: Base pay + performance bonuses + night differential.
• True Flexibility: Choose the setup that works best for you (100% WFH or Hybrid).
• Health & Wellness: Comprehensive HMO coverage for you (and dependents options).
• Growth First: We promote from within—team leads, QA specialists, and trainers started right where you are.
• Equipment Provided: We equip you with the tools you need to succeed.
• Vibrant Culture: Virtual game nights, team celebrations, and zero toxicity.