Customer Service Representative (On-Site)

Ameritel BPO Services; Angeles; On-site; PHP 87,775 - 115,174; Full time

Benefits offered by this job

10k Employee of the Month Bonus

Flexible working options

40k attendance bonus

13th Month Pay

Free Shuttle Service

HMO

Non-toxic Workplace

Job summary

A reputed outsourcing company is looking for a Customer Service Representative in Pampanga, Angeles. This role requires handling outbound calls and following scripts while maintaining professionalism. Candidates with or without experience are welcome to apply. The position offers various benefits, including attendance bonuses, employee incentives, and flexible working options, with a training pay of 550 pesos per day.

Qualifications

• Coachable candidates are encouraged.
• Interpersonal skills are essential.

Responsibilities

• Handle outbound calls.
• Read from provided scripts and follow call flow.
• Follow coaching feedback and directives from team leader.
• Maintain a professional attitude on site.

Skills

Coachable

Interpersonal and rapport building skills

Job description

Customer Service Representative (On-Site)

Position Title: Customer Service Representative

Training Pay: 550 pesos/Day

Reports To: Team Leader/Supervisor

Schedule: 10:00 PM to 7:00 AM PH Time

***Please Note that your start date will be by the start of the year.

Responsibilities

• Handle outbound calls
• Read from provided scripts and follow given call flow
• Follow coaching feedback and directives given by team leader and site management
• Maintain professional attitude and behavior on site

Qualifications

• Coachable
• Interpersonal and rapport building skills
• With or without experience
• With or without college degree

Benefits & Incentives

• 10k Employee of the Month Bonus
• Option between working fully on site, hybrid, or permanent WFH with provided equipment
• 40k attendance bonus
• 2k employee referral bonus with no limit
• Bonus for hitting target weekly
• Excess bonus for going beyond target weekly
• All incentives/bonuses are paid out 100% tax-free
• Free Shuttle Service
• Free company Wi‑Fi for use on breaks
• 13th Month Pay
• HMO
• Non-toxic Workplace
• Paid Fridays off for hitting weekly target early
• Other Performance and Attendance Based Rewards