Customer Service Representative (E-commerce) | Seasonal

SupportNinja; Hinoba-an; Hybrid; PHP 246,000 - 357,000; Part time

Job summary

SupportNinja is seeking a Customer Service Representative (E-commerce) for a seasonal role. The position is remote in the Philippines, with BYOD requirements and a start date on November 2, 2026, lasting until January 29, 2027.

Responsibilities include timely responses via phone, email, or chat; accurate product information; issue resolution; CRM documentation; and adherence to policies while aiming to meet KPIs. Night shifts may be required, and equipment is BYOD.

Qualifications

• Previous customer service experience or equivalent.
• 6 months to 1+ years of customer service experience, preferably in a call center environment.
• Good communication skills, both verbal and written.
• Proficient in using computers and various software applications.
• Knowledge and experience with a CRM preferred.
• Must meet minimum BYOD and internet speed specifications.
• Zendesk experience is a plus.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide accurate information about products and services to customers.
• Resolve customer issues in a timely and efficient manner.
• Follow up with customers to ensure that their issues have been resolved to their satisfaction.
• Document customer interactions in the organization’s CRM.
• Adhere to company policies and procedures.
• Meet or exceed performance targets for related KPIs.
• Collaborate with other departments as needed.
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues.
• Perform other duties as assigned.

Skills

Customer service

Communication

Computer proficiency

CRM knowledge

BYOD readiness

Internet speed

Zendesk experience

Tools

Zendesk

CRM software

Job description

Customer Service Representative (E-commerce) | Seasonal

Seasonal Philippines - Remote, PH 1 Attachments

Work Setup: Remote

Contract Type: Seasonal ( November 2 - January 29, 2027)

Equipment: BYOD

Schedule: TBD (Must be open to night shift)

Start Date: November 2, 2026

What does a day in the life ofa Customer Service Representative look like?

• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Provide accurate information about products and services to customers
• Resolve customer issues in a timely and efficient manner
• Follow up with customers to ensure that their issues have been resolved to their satisfaction
• Properly and accurately document customer interactions in the organization’s CRM
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

What are the required qualifications of a Customer Service Representative?

• Previous customer service experience or equivalent
• 6 months to 1+ years of previous customer service experience, preferably in a call center environment
• Good communication skills, both verbal and written
• Proficient in using computers and various software applications
• Knowledge and experience with a CRM preferred
• Must meet minimum BYOD (bring your own device) and internet speed specifications
• Zendesk experience is a plus

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The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

Attachments (1)

WFH Workstation Requirements-revised 6.25.2025.pdf