Customer Service Representative Hiring in Manila & Cebu

Recruitify_HR; Quezon City; On-site; PHP 240,000 - 420,000; Full time

Job summary

A recruitment agency is seeking a customer service professional in Quezon City. Responsibilities include assisting customers with inquiries via phone, email, and chat, providing accurate product information, and resolving complaints effectively. The ideal candidate has 5–7 years of experience in customer service, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment. Join us to ensure high levels of customer satisfaction and maintain detailed records of interactions.

Qualifications

• 5–7 years of experience in customer service.
• Ability to work in a fast-paced environment.
• Strong attention to detail.
• Proficient in using customer service software and tools.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist customers with inquiries and issues via phone, email, and chat.
• Provide accurate information regarding products and services.
• Resolve customer complaints and ensure high levels of customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to enhance service delivery.

Skills

Excellent communication skills

Interpersonal skills

Proficient in customer service software

Strong problem-solving abilities

Education

Diploma or equivalent in a relevant field

Job description

Description

• Assist customers with inquiries and issues via phone, email, and chat.
• Provide accurate information regarding products and services.
• Resolve customer complaints and ensure high levels of customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to enhance service delivery.

Requirements

• Educational Qualifications: Diploma or equivalent in a relevant field
• Experience Level: 5–7 years of experience in customer service
• Skills and Competencies: Excellent communication and interpersonal skills
• Skills and Competencies: Proficient in using customer service software and tools
• Qualities and Traits: Strong problem-solving abilities and attention to detail
• Working Conditions: Ability to work in a fast-paced environment