Top Call Centers in Manila & Cebu hiring for Customer Service Representative.

Recruitify_HR; Taguig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading recruitment firm in Taguig is seeking a Customer Service Representative to assist customers via phone, email, or chat. The role requires 3-5 years of experience in customer service and excellent communication skills. Responsibilities include resolving complaints, documenting interactions, and meeting performance metrics. The company offers perks like health insurance, performance bonuses, and annual trips.

Qualifications

• 3-5 years of experience in customer service or a related field.
• Ability to manage time effectively in a fast-paced environment.
• Customer-first attitude.

Responsibilities

• Assist customers with inquiries and product information.
• Resolve customer complaints efficiently.
• Document interactions in the company's CRM system.
• Meet performance metrics such as call handling time.
• Collaborate with team members to improve service delivery.

Skills

Excellent communication skills

Interpersonal skills

Strong problem-solving skills

Ability to multitask

Education

Diploma in any relevant field or equivalent experience

Job description

Top Call Centers in Manila & Cebu hiring for Customer Service Representative.

On-site - Taguig 3-5 Yrs Exp Diploma Full-time

Job Description

• Assist customers via phone, email, or chat with inquiries, orders, and product information.
• Resolve customer complaints efficiently and effectively to ensure client satisfaction.
• Document customer interactions in the company CRM system for tracking and follow-up purposes.
• Meet or exceed performance metrics such as call handling time and customer satisfaction scores.
• Collaborate with team members to improve service delivery and customer experience.

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Requirements

• Educational Qualifications: Diploma in any relevant field or equivalent experience.
• Experience Level: 3–5 years of experience in customer service or a related field.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Responsibilities and Duties: Ability to multitask and manage time effectively in a fast-paced environment.
• Qualities and Traits: Strong problem-solving skills and a customer-first attitude.
• Working Conditions: Must be willing to work in a call center environment with flexible shifts.