Customer Service Representatives in Manila & Cebu. Salary up to 25K-40K.

Gratitude Philippines; Taguig; Sur place; PHP 279 000 - 446 400; Plein temps

Avantages offerts par ce poste

Performance Bonus

Health Insurance (HMO)

Annual Company Trip

Free Meals

Sleeping Quarters

Résumé du poste

A customer service firm in the Philippines is looking for Customer Service Representatives based in Taguig. In this role, you will provide exceptional support via various communication channels, assist customers with inquiries, and resolve complaints. The ideal candidate should have a bachelor’s degree and 3-5 years of relevant experience. Benefit offerings include performance bonuses, health insurance, and an annual company trip.

Qualifications

• 3-5 years of experience in customer service or a related field.
• Customer-focused with a positive attitude.
• Ability to work in a fast-paced environment.

Responsabilités

• Provide exceptional customer service support via phone, email, and chat.
• Assist customers with product inquiries and troubleshooting issues.
• Resolve customer complaints in a timely and professional manner.

Connaissances

Strong communication and interpersonal skills

Proficient in using customer service software

Formation

Bachelor’s degree in a relevant field

Description du poste

Customer Service Representatives in Manila & Cebu. Salary up to 25K-40K.

On-site - Taguig 3-5 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Provide exceptional customer service support via phone, email, and chat.
• Assist customers with product inquiries, order status, and troubleshooting issues.
• Resolve customer complaints in a timely and professional manner.
• Document all customer interactions and feedback accurately.
• Collaborate with team members to improve service processes and enhance customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 3–5 years of experience in customer service or a related field.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficient in using customer service software and CRM systems.
• Qualities and Traits: Customer-focused with a positive attitude.
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle multiple tasks effectively.

Working Location

3rd floor upper mckinley, One World Square. G2PX+27H, Upper McKinley Hl, Taguig, 1634 Metro Manila, Philippines