Customer service Jobs in Manila & Cebu. Salary upto 25K-40K

Gratitude Philippines; Pasay; On-site; PHP 279,000 - 446,400; Full time

Benefits offered by this job

Performance Bonus

Annual Company Trip

Free Meals

Equity Incentive Plan

Job summary

A customer service firm in Pasay seeks an individual with strong communication skills to deliver exceptional customer service. The ideal candidate has 1-3 years of experience and a bachelor’s degree in a relevant field. Responsibilities include addressing inquiries, documenting interactions, and collaborating with team members to enhance customer satisfaction. This full-time role is office-based with opportunities for recognition and rewards, including bonuses and annual trips.

Qualifications

• 1–3 years of experience in customer service or related field.
• Ability to handle customer complaints with empathy and professionalism.
• Able to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Document customer interactions and feedback accurately.
• Collaborate with team members to improve service processes.

Skills

Strong communication skills

Interpersonal skills

Customer-focused approach

Education

Bachelor’s degree in any relevant field

Job description

Customer service Jobs in Manila & Cebu. Salary upto 25K-40K

On-site - Pasay 1-3 Yrs Exp Bachelor Full-time

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Provide exceptional customer service by addressing inquiries and resolving issues via phone, email, and chat.
• Maintain a positive and professional demeanor while interacting with customers.
• Document customer interactions and feedback in the system accurately.
• Collaborate with team members to improve service processes and enhance customer satisfaction.
• Assist in training new staff and sharing best practices.

Requirements

• Educational Qualifications: Bachelor’s degree in any relevant field preferred.
• Experience Level: 1–3 years of experience in customer service or related field.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Customer-focused, patient, and able to work in a fast-paced environment.
• Responsibilities and Duties: Ability to handle customer complaints with empathy and professionalism.
• Working Conditions: Office-based position in Manila or Cebu with shift-based hours.