Customer Service Representative - Healthcare Account

The HIRD Corp.; Quezon City; On-site; PHP 279,000 - 424,000; Full time

Job summary

The HIRD Corp. is hiring Customer Service Representatives for a Healthcare Account in Quezon City. The role focuses on assisting customers through voice support, addressing inquiries, resolving concerns, and delivering high-quality service with precise documentation.

Ideal candidates have strong English communication, good interpersonal skills, and the ability to multitask. Freshers are welcome, with overtime willingness as needed to meet service levels.

Qualifications

• Excellent English communication skills (verbal & written).
• Strong interpersonal & teamwork abilities.
• Ability to handle customer concerns with patience and creativity.
• Willing to render overtime when needed.
• Senior High School Graduate or at least 2nd Year College; freshers welcome.

Responsibilities

• Assist customers via voice support for healthcare account.
• Address inquiries and resolve concerns with timely, accurate documentation.
• Provide excellent customer service and maintain records.
• Collaborate with team to ensure a smooth customer experience.

Skills

Excellent English

Interpersonal & teamwork

Multitasking

Problem-solving

Customer service

Education

Senior High School or 2nd Year College

Freshers welcome

Job description

Job Description

Customer Service Representative – Healthcare Account | Quezon City

Job Summary
We are looking for Customer Service Representatives for a Healthcare Account. The role involves assisting customers through voice support, addressing inquiries, resolving concerns, and providing excellent customer service while maintaining accurate documentation.

Job Qualifications

Who We're Looking For:

• Senior High School Graduate or at least 2nd Year College
• With call center experience is a big advantage (Voice account preferred)
• Open to FRESHERS

Great at multitasking, problem-solving, and thinking outside the box

Key Requirements:

• Excellent English communication skills (both verbal & written)
• Strong interpersonal & teamwork skills
• Can handle customer concerns with patience and creativity
• Willing to render overtime when needed