Customer Service Representative Healthcare Acc

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Employee Recognition and Rewards

Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Job summary

A recruitment outsourcing company is looking for a Customer Service Representative for their healthcare account in Taguig, Philippines. The role involves handling inquiries, providing information, and resolving customer issues with professionalism. Candidates should have 3-5 years of experience and be a high school or college graduate. This full-time position offers various employee benefits including health insurance and incentives.

Qualifications

• SHS Graduate or College Graduate with 3-5 years of experience.
• Ability to handle customer inquiries effectively.
• Experience in maintaining accurate records.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Provide accurate information about products and services.
• Resolve issues promptly and escalate complex cases.

Skills

Customer inquiry handling

Problem resolution

Communication skills

Detail-oriented

Education

High School / Senior High School Graduate

Job description

Overview

Customer Service Representative (Healthcare Account)

Synlink Recruitment Outsourcing Co. Inc. • On-site - Taguig • 3-5 Years Experience • High School / Senior High School • Full-time

Responsibilities

• Handle customer inquiries via phone, email, or chat with professionalism and efficiency
• Provide accurate information about products and services
• Resolve issues promptly; escalate complex cases as needed
• Maintain clear and detailed records of all customer interactions
• Address complaints and offer appropriate solutions
• Conduct follow-ups to ensure issue resolution and customer satisfaction
• Meet or exceed performance targets, including quality, response time, and satisfaction metrics

Job Requirements

• SHS Graduate or College Graduate
• 3-5 years experience

Benefits

• Employee Recognition and Rewards
• Incentives
• Government Mandated Benefits
• Insurance Health & Wellness
• HMO