Healthcare Customer Experience Associate

Metacom Careers; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Job summary

Metacom Careers is seeking a Healthcare Customer Experience Associate to join our team in delivering excellent support to customers and healthcare members. You will handle inquiries, provide accurate information, resolve concerns, and ensure a positive experience while maintaining professionalism and empathy; weekend and holiday shifts are required in a fast-paced environment.

Ideal candidates are confident communicators who can understand needs, document interactions, and collaborate with

Qualifications

• College graduate with or without BPO/customer service experience.
• At least 2 years of college completed with 6+ months in customer service.
• Strong English communication, both verbal and written.
• Excellent interpersonal and customer service skills.
• Good analytical and problem-solving abilities.
• Strong listening and comprehension skills.
• Proficient in Microsoft Office.
• Able to work in a fast-paced, customer-focused environment.
• Willing to work on weekends and holidays.
• Reliable, adaptable, and eager to learn healthcare processes.

Responsibilities

• Handle customer inquiries via phone or other channels.
• Provide accurate information on healthcare services.
• Identify customer needs and offer appropriate assistance.
• Resolve issues using problem-solving and analysis.
• Document interactions accurately in company systems.
• Follow processes, policies, and quality standards.
• Protect customer information and confidentiality.
• Collaborate with team and other departments as needed.
• Perform other duties related to customer service and account operations.

Skills

Communication skills

Analytical thinking

Empathy

Attention to detail

Education

College degree or currently pursuing

2 years of college completed

Tools

Microsoft Office

Job description

We are looking for a Healthcare Customer Experience Associate to join our team and provide excellent support to customers and healthcare members. In this role, you will assist with inquiries, provide accurate information, resolve concerns, and ensure a positive customer experience.

The ideal candidate is a confident communicator who can understand customer needs, analyze concerns, and provide appropriate solutions while maintaining professionalism and empathy.

Key Responsibilities

• Handle customer inquiries and concerns through phone or other communication channels.
• Provide accurate and timely information regarding healthcare-related services and concerns.
• Listen actively to customers and identify their needs to provide appropriate assistance.
• Resolve customer issues efficiently using problem-solving and analytical skills.
• Maintain a professional, courteous, and empathetic approach in every interaction.
• Accurately document customer interactions and necessary information in company systems.
• Follow established processes, policies, and quality standards.
• Protect customer information and maintain confidentiality at all times.
• Collaborate with team members and other departments when additional assistance is needed.
• Perform other duties related to customer service and account operations as assigned.

Qualifications & Requirements

• College graduate - with or without BPO/customer service experience.
• Completed at least 2 years of college with at least 6 months of customer service-related experience.
• Above-average English communication skills, both verbal and written.
• Strong interpersonal and customer service skills.
• Good analytical and problem-solving abilities.
• Excellent comprehension and listening skills.
• Basic knowledge of Microsoft Office applications.
• Comfortable working in a fast-paced, customer-focused environment.
• Willing to work on weekends and holidays.
• Reliable, adaptable, and willing to learn healthcare-related processes and procedures.

What We're Looking For

We value individuals who are empathetic, patient, detail-oriented, and solution-driven. If you enjoy helping people, communicating with customers, and making a difference through quality service, this opportunity could be a great fit for you.