BPO Customer Service Agent – Telco Account | Freshers Welcome

Work Avenue and Business Solutions Incorporated; Philippines; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Paid training

Monthly incentives

Career growth opportunities

Inclusive, supportive environment

Job summary

Work Avenue and Business Solutions Incorporated is seeking motivated Customer Service Representatives for a Telco account in Cagayan de Oro City. You will assist customers with telecom services, answer inquiries, resolve concerns, and provide reliable support to ensure a positive experience.

This role is open to fresh graduates and those new to the BPO sector, with preference for applicants who have prior customer contact experience. Training is paid and performance-based incentives are offered.

Qualifications

• High school graduate or senior high school graduate (K-12) is required.
• No prior BPO experience needed; applicants with customer contact experience are preferred.
• Good verbal and written communication skills in English.
• Willing to work onsite in Cagayan de Oro City.
• Willing to work on shifting schedules, including weekends and holidays, as required.
• Customer-oriented, patient, adaptable, and willing to learn.
• Able to work independently and as part of a team.
• Must be willing to undergo the recruitment and assessment process.

Responsibilities

• Handle inbound customer inquiries regarding telecommunications products and services.
• Assist customers with billing, account updates, service concerns, and basic troubleshooting.
• Provide accurate information about plans, promotions, and available services.
• Resolve customer complaints professionally and elevate complex issues when necessary.
• Maintain accurate customer records and document interactions.
• Meet quality standards, customer satisfaction goals, and productivity targets.
• Protect customer information and follow company policies and procedures.

Skills

Customer-focused

Verbal communication

Written communication

Teamwork

Adaptable

Willing to learn

Education

High School Graduate (old curriculum) or Senior High School Graduate (K-12)

Job description

We are looking for motivated and customer-focused individuals to join our growing team as Customer Service Representatives for a Telco Account in Cagayan de Oro City. You will assist customers with telecommunications services, answer inquiries, resolve concerns, and provide reliable support to ensure a positive customer experience. This is an excellent opportunity for fresh graduates and aspiring BPO professionals to start their careers, with applicants who have prior customer service experience given preference.

Key Responsibilities

• Handle inbound customer inquiries regarding telecommunications products and services.
• Assist customers with billing, account updates, service concerns, and basic troubleshooting.
• Provide accurate information about plans, promotions, and available services.
• Resolve customer complaints professionally and elevate complex issues when necessary.
• Maintain accurate customer records and document interactions.
• Meet quality standards, customer satisfaction goals, and productivity targets.
• Protect customer information and follow company policies and procedures.

Qualifications

• High School Graduate under the old curriculum or Senior High School Graduate under the K–12 curriculum.
• No prior BPO experience required; applicants with customer contact experience (CCE) are preferred.
• Good verbal and written communication skills in English.
• Willing to work onsite in Cagayan de Oro City.
• Willing to work on shifting schedules, including weekends and holidays, as required.
• Customer-oriented, patient, adaptable, and willing to learn.
• Able to work independently and as part of a team.
• Must be willing to undergo the recruitment and assessment process.

What’s in It for You:

• Paid training and skill development.
• Competitive salary + monthly incentives.
• Career growth opportunities and promotions.
• Fun, supportive, and inclusive work environment.